Customer Service Representative (CSR) Training
Dexcomm’s Training Department is industry renowned for its experience and innovation. The combined decades of
customer service excellence on our training staff guarantee that you’ll have every resource available to help
you master the field.
Our team created a standard training manual being used by many other call centers in our industry. We put a
focus on training each incoming CSR according to their needs and their aptitudes. We begin with an overview of
our policies, company history, and an introduction to our staff, then move on to an introduction to our messaging
hardware and software, and complete your initial training with simulated calls in an observed environment.
Initial training for the CSR Position is usually a 3-4 week process. You will work closely with our training
department as they guide you through our procedures and systems. Week 1 will cover the basic fundamentals of Dexcomm's
procedures, system and call handling techniques. Week 2 usually consists of shadowing a fully trained CSR and simulation
calls. Week 3 you will be taking live calls on your own with a trainer right next to you walking you through each call.
By week 4 you will be taking live calls on your own more efficiently with a trainer monitoring.
But training never ends at Dexcomm. We continue to work with all our staff to improve skills, learn new
software, techniques, and the needs of new clients. Continued improvement is a must at Dexcomm, and our
training department will work with to achieve your goals throughout your employment with us.
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