Customer Service Representative (CSR) Job Description
A CSR is primarily responsible for processing all calls on a client’s telephone lines in
an efficient, effective and courteous manner by following all instructions and procedures
necessary for answering, handling and dispatching such calls according to information
available on the client’s account.
Essential Job Functions:
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Promptly answer incoming calls
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Maintain professionalism even under difficult situations
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Maintain accuracy and timeliness in all work including messages and on calls
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Use good call control skills to maintain speed
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Adapt to changing technology as well as changing client instructions
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Strong team player
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Commitment to company values
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Basic computer proficiency
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Strong customer orientation
Physical demands and work environment: The physical demands and work environment
characteristics described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential job functions.
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While performing the duties of this job, the employee is required to walk; must sit
for long periods of time; use hands and wrists to type; reach with hands and arms;
speak and hear. Specific vision abilities required by the job include close vision,
distance vision, depth perception and the ability to adjust focus.
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