Developing customer friendly stock phrases appropriate for your organization can improve the level satisfaction of your callers’ experience. Every call is unique, so no one is going to know the answer to every single question or be able to … Continue reading
A Florida hospital is currently dealing with a massive breach that is affecting over 760,000 patient’s protected health information (PHI). Concluding almost a yearlong investigation, the hospital is relieved that the source of the breach has been discovered. The former … Continue reading
HIPAA Threats and Breaches If you are entrusted with protected health information, you have the responsibility to protect that data from accidental or malicious exposure. Learn how and where to use resources to manage your risks in a cost-effective … Continue reading
Interviews & Impressions First impressions in the workplace are an important part of interviewing for your new job, when meeting someone for the first time, or providing excellent customer service. All are important for moving up the career ladder or … Continue reading
SMS Broadcasting ¦ Mass Text Message Here at Dexcomm we are always looking for better ways to meet your needs and provide service solutions to our customers. Beyond being able to answer the phone for you and your organization 24 hours … Continue reading
It’s your first day of work and you are a bit overwhelmed. You have to not only learn your co-workers names, but also figure out the most direct path to the break room. Additionally, you’ve been given a copy of your … Continue reading
Safeguarding personal health information is one of the most important responsibilities of health care professionals, but having policies and procedures in place isn’t enough. Covered entities must continuously monitor their execution and ensure that employees are trained. A Seattle-based healthcare … Continue reading
Developing Your Corporate Communication Strategy for Immediate Threats Immediate threats like tornadoes, power outages, fires, brownouts, terrorism, thunderstorms, nuclear hazards, hazardous materials, biological situations and cyber-security issues can be devastating to your small business but losing communication with staff … Continue reading
HIPAA and Emergency Preparedness. What’s Your Plan? Are you a HIPAA covered entity looking for resources on creating a plan for your office, staff and patients? This ebook will guide you through compiling an Emergency Preparedness Plan that … Continue reading
Internal language, also known as business jargon, that you use in your office is frequently foreign to your callers and customers. In addition, business buzz words generally don’t appeal to customers who want plain speak about solutions to their problems. … Continue reading
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