Winnie the Pooh on Customer Service Customer Think posted an article about the top 5 posts for the first week of January. To my delight, there is a link referring to one of mine, and I’m sure, for a lot … Continue reading
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How to Lower Your Answering Service Invoice: Automated Features
Reduce Time Charges Dexcomm has been providing telephone answering service since 1954. In that time we have used many different methods to determine customer billing. Consistently throughout that time our largest expense has been our operator salaries. Beginning in 1996, … Continue reading
Reminder Service
How much does a missed appointment cost your business? How inconvenient and difficult is it for your staff to try to fill a schedule at the last minute because someone forgot that they had a meeting with you? Let’s face … Continue reading
Trending Customer Service Strategies in 2013
Customer Service Strategies Customer Think posted an article called, “What Lies Ahead for Customer Service In 2013,” and it’s about how companies will focus on certain customer service techniques for this year. The first two practices on the list seem … Continue reading
The Importance of Compassion in the Workplace
Here at Dexcomm, we believe that our culture of fun, hard work and dedication lives through core values that exist among our most dedicated staff members. Our core values ensure that we provide true customer service to those we serve … Continue reading
Going Beyond Customer Service
There are several stories out there that really dig deep into the human condition. Sometimes these stories make national headlines, other times, they mainly stay local. However, whenever I hear about them, I realize that there is so much going … Continue reading
Customer Service Role Playing
Are You Customer Service Role Playing? Using the Google Search Engine, I typed “funny customer service,” just to see what would pop up, and I clinked on an article called, “The Funny Side of Customer Service,” from the website, We … Continue reading
Preparing Your References
Tips for Applicants Preparing Your References It’s very important to employers that we get to know the candidates for our positions. Typically we do this through a battery of application materials, perusing your resume, and of course interviewing. After all … Continue reading
Customer Service: Choosing Your Words
Word Choice Over at tirebusiness.com, Nancy Friedman provides some very helpful customer service tips. Within her list of guidelines, she covers the topic of word choice and how companies should be careful with the words they use when interacting with … Continue reading
Defining Customer Service: Customer Experience
Customer Experience From The Institute Of Customer Service, customer experience is defined as “what a customer feels and remembers about the customer service that he or she has received.” The website provides additional definitions: “The customer experience of an … Continue reading
