HIPAA Case Study One of a medical organization’s worst nightmares has become a realization for a Louisiana based hospital system. The nightmare trifecta of a privacy breach, identity theft with the intent to create fraudulent checks issued underneath almost 500 … Continue reading
At Dexcomm, we offer telephone answering service customized reporting for our clients in order to give them the data they need to run their operations efficiently and to guarantee the satisfaction of their clients or patients. Our most basic daily reports … Continue reading
2013 Company New Year Resolutions Happy 2013! As we all begin making promises to make this year even better than the last, consider making company New Year resolutions. This can actually be a fun project that your staff can help … Continue reading
Good Customer Service Before starting this post, I typed into the Google search engine, “customer business books,” and included within the first handful of links were lists of customer service books found on Amazon.com, and there was also this one … Continue reading
When it’s time to say goodbye, make sure to say thank you and to ask if you might have an opportunity to serve again. I had an interesting experience with a cable provider recently. Due to a move, I … Continue reading
HIPAA Case Study A health system in Michigan has become one of the latest entities to report a patient data breach. The business associate of the effected HIPAA covered entity was a medication management vendor who failed to secure patients … Continue reading
Customer Service Added Value The Institute of Customer Service defines Added Value as “the extra, over and above the basic product or service offer that an organization makes to its customers. This added value represents extra benefits that can truly delight … Continue reading
There is no better time than the holidays to express our appreciation for you and your business. We wish you a Merry Christmas and a Happy New Year.
DexPrep DexPrep (Dexcomm Pre-Emergency Preparation and Planning) is a program to serve as a communications backup for your organization in the event of an emergency or disaster. This non-active service program is your organization’s insurance policy for a speedy recovery. … Continue reading
Workplace Health and Mentality It can be an uphill battle for some to maintain a healthy lifestyle for those who work in an office setting. Maintaining your workplace health and mentality becomes a challenge because many times we may sit … Continue reading
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