iPhone

Solution – iPhone Call Forwarding

Posted on October 30th, 2012 by Dexcomm

Ask the Expert – iPhone Call Forwarding

A customer called a few weeks ago having some trouble managing the forwarding features on his iPhone. His cellular provider was not particularly helpful to him when he called for support, and he wanted to send his calls over to us at his answering service, so I did a little research in order to help him.

The Problem:

Our customer forwards his business line direct to his cell phone after hours. He wants to pick and choose which calls to answer, letting some forward to our staff here at Dexcomm while being able to answer his personal calls and the business calls he felt were particularly important, all the while never saddling any of his callers with voice mail. Direct forwarding from his iPhone to the answering service doesn’t work because he doesn’t get alerted to any calls.

The Solution:

After a few minutes on the phone discussing his concerns it became clear he needed to activate his “Forward, if no answer” feature so he could physically ignore calls and let them come to us (For many traditional carriers this service is called “Call Forward Don’t Answer” ). This is usually a simple process on traditional carriers because you just need to call up your phone company and ask them to activate the feature and tell them how many rings you want the caller to hear before transferring to the 3rd party number.

 

iPhone

Cellular providers aren’t so simple. This feature is usually activated in ways unique to each device. Calling the provider is likely to be met with the not-so-helpful advice of “please consult your user manual.” Any iPhone user can probably tell you a bit of a joke about what “user manual” comes with the phone, and this customer was something of a technophobe so I went online to find his answer for him.

 

What I found was a fantastic reference guide that leads the user through all of the possible forwarding features available on the iPhone.

It includes instructions for engaging and disengaging forwarding (and bypassing the standard voice mail) for the following situations: All calls; when busy; when no answer, when unreachable (out of service), and all conditions.

This helped me satisfy our client’s need in no time. We’ve included the chart on our resources page so that we can quickly get future clients to it when they have questions about how to direct calls to the answering service.

@sk the Expert - Karl

Secure Messaging

Posted on October 25th, 2012 by Dexcomm

At Dexcomm, we offer a cloud-based secure messaging tool that allows you to send encrypted messages with your mobile device. The miSecureMessages Application allows you to categorize your personal and business messages and ensures your information will stay confidential, meeting all HIPAA and HITECH regulations. Receive your messages from Dexcomm, coworkers or anyone one on your list!


miSecureMessages

miSecureMessages is a powerful Smartphone paging and messaging application built for Android™, Apple® and BlackBerry® devices. It enables two-way instant communications using the app (no text or SMS package needed) to easily reply and organize your communications.

 

Ease of use

The recipient will receive an alert that a new message has been received, and can view it instantly using the app on their mobile device. miSecureMessages uses its own app on the mobile device, and the messages are kept separate from the recipient’s other text and email messages. User guides

 

Features

  • Allows you to send encrypted messages to other mobile devices using 3G, 4G or a Wi-Fi connection.
  • SMS capability is not required. miSecureMessages uses its own technology to ensure messages are immediate, reliable, and secure.
  • Users can send messages to each other, device-to-device, or from their miSecureMessages app Contact List.
  • Send large amounts of information quickly.
  • Reporting and tracking of messages.
  • Recipients can receive optional attention-getting alerts from their mobile device to help ensure immediate action
  • Allows you to prioritize your messages, which are displayed at the top of the recipient’s inbox.
  • Organizes your messages into message threads, giving  you easy access to a complete conversation.
  • Provides encrypted “message delivery” and “message read” receipts.
  • Allows the recipient to reply to a message with an encrypted response.

Security

  • Data is encrypted - utilizes end-to-end message encryption, ensuring that messages in-transit are secure and protected.
  • No information is stored on your device - miSecureMessages quickly retrieves message information each time the app is accessed, but no information is stored on your mobile device.
  • Access can be remotely disabled - At any time, you can remotely disable a device’s  miSecureMessages licensing, so that a person’s app cannot log in or access the database any longer.
  • Passcode feature (Optional)Users may create a four-digit passcode that they must enter each time they access the miSecureMessages App.     

 

In addition to the security features listed, we are fully HIPAA compliant. At Dexcomm, we are focused on listening to your needs, providing customer-friendly service while connecting you to anyone, anywhere, anytime.

 

Want to know more?

miSecureMessages Android User Guide

miSecureMessagesAppleUserGuide

miSecureMessagesBlackBerryUserGuide

Ask our Experts or get a quote!

@sk the ExpertsGet a Quote

Prevent Your Mobile Devices from Causing a HIPAA Violation

Posted on June 11th, 2012 by Dexcomm

eBook - Prevent Your Mobile Devices from Causing a HIPAA Violation

If you or any member of your staff has or can access 500 or more patient records using a mobile device, it is time to prepare a speech for the media and a check for the Office of Civil Rights because you are at risk for a HIPAA violation.

Or learn how to protect your practice from a PHI breach and get HIPAA required safeguards, along with other time-saving useful resources by downloading and reading your complimentary e-book.HIPAACommunication_ Prevent Your Mobile Devices From Causing A HIPAA ViolationGet my eBook!

E-Prescribing: it can save you money

Posted on November 24th, 2011 by Bill
e-Prescribing

e-Prescribing

Lately, we have put a lot of blogs up about smart phones and how they integrate into the medical community. One of the most important ways that they can make health-care provider’s lives much easier is through E-prescribing. A lot of doctors and health agencies have already implemented some form of sending prescriptions via an electronic service, citing the ease of use and time-saving aspects that electronic prescriptions offer. However, that isn’t all that E-prescription can do for you; it can also save you money.

 

New governmental initiatives are pushing for modernization of data maintenance across the board in the medical services, including prescriptions. In order to accomplish this, the federal government passed the HITECH Act in 2009. This act offers incentive payments to physicians through Medicare and Medicaid if they use electronic prescriptions for more than 40% of their prescriptions, not including those for controlled substances.

 

Government incentives are direct ways in which E-prescribing can cut costs. There are, however, many indirect ways that handling your prescriptions electronically can reduce your overhead. The most important of these is in the time saved. “time is money” is a cliché for a reason. Although it may seem quicker to just write out a prescription by hand, this is not the case. In fact, one third of all hand-written prescriptions necessitate a phone call from the pharmacy for clarification. To put this in more stark relief, the Medical Group Management Association estimates that, on average, medical practices receive fifty phone calls a day from pharmacies. These calls are disruptive to workflow, and thus consume time.

 

Furthermore, E-prescribing makes more efficient use of the physician’s time. Electronic prescription systems contain databases and programs that account for drug interactions and contra-indications, which means that the physician does not have to. Over time, this increases efficiency and productivity, and both add up to dollars saved. In one study, published in 2007, a group practice of thirteen physicians claimed that by transferring their records completely to an electronic format, they saved 1 million dollars in the first year and a half. Considering that this included the cost of implementing the system, that is an impressive saving (especially when you take into account that this does not include the federal reimbursement mentioned above).

 

For more on E-prescription, read Electronic Prescribing: Building, Deploying and Using E-prescribing to Save Lives and Save Money put out by the Center for Health Transformation. For more information on the HITECH Act, see Electronic Prescription Is Safe And Efficient, However Hurdles Remain.

Can smart phones actually help people?

Posted on November 2nd, 2011 by Noah
eye exam via smart phone

eye exam via smart phone

Dexcomm has been in the communications industry since the 1950’s and over that time we have always strived to stay on top of the amazing changes in communications technology.  We were the first telephone answering service in the state to be able to receive and deliver emails.  We offer sms, email, and fax delivery, web based on call management,  and are currently bringing onboard a completely secure and HIPAA compliant smart phone app that will allow medical practices to communicate all their messages in a private and encrypted environment.

 

Our secure messaging app for smart phones is an one example of great leaps in technology.  Another example aimed at helping people around the world is featured in the following video.  Netra has developed an app, and cheap ($2) accessory to the smart phone that can provide quick and accurate eye exams.  The impact that this development could have for children around the world, in developed and undeveloped countries alike is amazing.

 

 

3 Examples of Bio-medical Monitoring with smart phones

Posted on October 4th, 2011 by Noah
iPhone-Portable-ECG-Device

iPhone-Portable-ECG-Device

We are all aware of the amazing things that our smart phones are becoming capable of, but did you have any idea of the true scope of their capabilities?  One of the most recent and fastest growing segments of smart phone development goes hand in hand with the miniaturization of bio-medical monitoring equipment.

 

These developments will bring advanced bio-medical monitoring, previously only available in the hospital or with expensive hardware, into the homes of many.  The ability to monitor critical health information, and more importantly alert one’s physician to important fluctuations will potentially save lives and dramatically reduce health care costs.  The applications are endless, and the advantages priceless.

 

Following are three examples of what some developers are currently bringing to market.

 

Withings: The Smart Blood Pressure Monitor, Body Scale, and Smart Baby Monitor

 

AIRSTRIP Technologies : Healthcare Anywhere

 

AliveCor : iPhone ECG
 

ipads, smart phones, and HIPAA

Posted on September 20th, 2011 by Bill

smartphones
Marianne K. McGee over at Informationweek.com put out a rather informative article  detailing the problems that HIPAA requirements pose for IT departments in or associated with the medical field. A salient point in the article is that more and more patients and staff are relying on mobile devices to transfer medical information. As the article points out, mobile devices are often what are attacked when someone is trying to illegally gain access to an information system.

 

Many medical organizations preempt this by simply avoiding the issue. Mony Weschler, the ancillary informatics director at Montefiore Medical Center in New York City, provides an example of this approach. McGee’s article quotes Weschler thus, “We don’t store patient data on devices like smartphones and iPads.”

 

Though this policy is a good one for the present, how will it work in years to come? No blanket policy in the world will prevent your staff from transmitting information in the most expedient manner possible if the situation demands, and that is how it should be—especially in a sector such as the medical professions where so much information is time-critical. HIPAA regulations even make allowances for information that is shared during instances where timeliness is imperative (see: HIPAA and Natural Disaster: when is it appropriate to share medical records?). Instead of totally banning the use of newer, more portable communication technologies, the tact to take is to develop a sound, considered plan of integration of these technologies so that neither timeliness nor security is compromised.

 

Timeliness is an inherent quality of good communications, in *some* ways even more important than security. In fact, it may be reasonably argued that the advancement of communication is propelled by the invention of methods for *quickly* transmitting ideas, with the security of those transmissions as an after-thought which improves the general method. In a perfect world, timeliness and security would run apace of one another as communication technology progresses. However, that is simply not how the world works, and people use the technologies at hand. The fact is that, at some point, someone who works for you has probably already sent a text or sent an email from a smart phone that contains information that falls under HIPAA’s purview.

 

In the long run, we can’t expect this issue to go away. In a world that more and more relies on transportability of the work-space, people are not going to stop using their ipads and smart phones. In the medical industry, to do so is to potentially fall behind the competition. The trick is to make sure that the transition is made carefully and with fore-thought. The first thing to do is to familiarize yourself with what exactly HIPAA requires of communication security. To help with this, see 5 Questions to Ask About HIPAA Security. Though it is oriented towards selecting an answering service, it will provide you a good over-view of HIPAA compliance.

BART Shuts down Cell Service and Raises Free Speech Questions

Posted on August 16th, 2011 by Noah

BART transit phone jamming - photo by Eric Risberg/AP

BART transit phone jamming - photo by Eric Risberg/AP

BART (Bay Area Rapid Transit) blocked cell phone transmissions last Thursday as an attempt to disrupt communications of protest organizers.  The protesters were planning on disrupting BART operations to illustrate their outrage in the July 3rd shooting death of Charles Blair Hill by BART police.


The shutdown of communications is being compared to the Mubarak regime techniques recently used against protesters in Egypt, and is being considered by many ‘A Major First Amendment Problem’.  BART’s decision has also lead to more protest and disruptions of service.


BART authorities contend that their decision was based completely on the safety of the public and the dangers of overcrowding the station platforms where people must board subway trains.


BART’s chief spokesman, Linton Johnson, was quoted Monday afternoon. “There is a constitutional right to safety, A lot of people are forgetting the fact that there are multiple constitutional rights and are focusing solely on one.  BART is obligated to protect them all”


Here are some leading news stories reporting on both views of this free speech debate.


http://www.npr.org/2011/08/16/139656641/cell-service-shutdown-raises-free-speech-questions


http://www.nbcbayarea.com/news/local/127783668.html


http://www.bart.gov/news/articles/2011/news20110812.aspx


http://www.foxnews.com/us/2011/08/12/officials-interrupt-phone-service-to-stall-protest/


What are your personal views on this; is it appropriate to remove first amendment rights in the name of public safety? If so, where is the line drawn, and is the removal of cell phone communications actually an infringement of the first amendment?   These are important questions to be resolved and applied to modern technology as our population quickly moves towards mobile technology as preferred methods of communication.  Are mobile devices, sms, facebook, and twitter all protected under the first amendment?


As a HIPAA compliant communications company, we at Dexcomm are well aware that the misuse of these mentioned forms of communication are punishable under the stringent privacy regulations laid out in the Health Insurance Portability and Accountability Act of 1996. Does this then imply that the lawful use of these technologies should to be protected?






get-your-own-custom-designed-emergency-c



iPhone…Just how great is this thing?

Posted on March 17th, 2010 by Mike Ritter

As I’ve said in previous iPhone blogs, I really do love this little thing.  Sure…it’s useful and cool, but I’m in a very unique generational position to really appreciate this thing.  Let me explain…

As a member of Gen X (born in 1970) I’m old enough to remember being told to walk up to the console TV and turn the dial to one of the three or four channels we received.  I was 10 or 11 when we finally got cable.  My family owned a Beta VCR.  I warmly remember record albums!  And as I’ve said before, I was the only person I knew prior to the advent of the Sony Walkman and the like to carry around music in a portable form (non boom box)…though carrying around a Radio Shack tape deck with one of the old guy one ear ear piece things wasn’t all that portable.  And now, as a 39 year old married father of two, I hold in my hand an Apple iPhone and I’m sincerely amazed at how far we’ve come.  Back in 1981 when I was carrying around me tape deck and handful of cassettes I would never have dreamed of anything like this.  To compare…let’s see what’s currently on my iPhone.

 

MUSIC:

Billy Joel – The Stranger

Brandi Carlile – Give Up The Ghost

Brandi Carlile – The Story

Counting Crows – August And Everything After

Counting Crows – Saturday Nights & Sunday Mornings

Ian Moore – And All The Colors

Ian Moore – Modernday Folklore

Louis CK – Shameless

Louis CK – Small Club Bits

Marin Gaye – What’s Goin’ On

Midlake – The Trials Of Van Occupanther

Pearl Jam – Against

Pearl Jam – Ten

The Beatles – Abbey Road

The Beatles – Blue Album

The Beatles – Magical Mystery Tour

The Beatles – Red Album

The Beatles – Sgt Peppers Lonley Hearts Club Band

The Beatles – White Album

The Police – Outlandos d’Amour

The Wiggles – Various Stuff

FULL LENGTH MOVIES:

The Dark Knight

Monster’s, Inc.

Star Trek (2009)

VIDEO:

4 Separate Lectures About Science/Evolution

Pearl Jam – State Of Love And Trust Unplugged

The Dragon Slayers (2 Minute Movie I Made With My Boys)

11 Half Hour Episodes of NBC’s 30 Rock

53 Episodes Of The Mr. Deity Podcast

Imagine laying all of that out in some analog form…be it records, or tapes, or video tapes.  It’s ridiculous the amount of information that can now be carried in your pocket!  And add to that all of the abilities the phone comes with…from being a phone in your pocket (that you can all anywhere in the WORLD with), keeping notes in digital form, voice recorder, synced e-mail,  to the myriad of iPhone apps designed to make life easier and more productive.

All of this sits in the palm of my hand…in a stylish little unit that slides into my pocket.

While there are times I definitely envy what my young sons will inevitably see in terms of scientific breakthroughs in their life times, I do feel that they will miss out on a bit of just what makes those things special.  Being in the center of the analog to digital switch over gives me and the rest of us that can appreciate this a certain reverence for what we have.

And next time, I’ll opt for the larger capacity iPhone!

Talking Carl for iPhone

Posted on January 24th, 2010 by Mike Ritter

 

Sometimes there are things so silly, so useless and yet so damn funny you can’t explain them.  This describes Talking Carl, a new iPhone app to a “T.”  There really is no point for this app…just pure, simple silliness.  Carl is a little red blobby guy who stands motionless on a serene cartoonish background.  the thing is…Carl listens to you and repeats what you say, but in a higher pitch.

I know.  But seriously…it’s ridiculously funny.  Poor Carl also hates it when you poke him and will grunt accordingly.  Poke him in his eyes and he shuts them and hollers back at you.  Stroke him gently and he laughs uncontrolably.  Leave him alone for a while and he sort of gets mad that you’ve ignored him.  Pinch him and he growls.

Again…I know.  But trust me on this.  It’s funny. VERY funny.  And it fits in nicely with the previous post regarding time wasting apps.  Plus, and I find this of upmost importance, kids CAN NOT PUT IT DOWN!  Provided you can tolerate the screaming as a result of their giddiness from playing with this thing, they will stare at this thing for an hour without looking up.

Talking Carl is a paid for app and can be found here.  Current price is 99 cents…

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