Dexcomm unveils a first-of-its-kind Certified Medical Operator Program (CMOP), a medical operator certification for answering service professionals. The main objective of the certification program is intended to save lives and impact patient care across the country, by not only training and certifying operators, but changing the industry by adopting better methods.
“My goal is that every caller on a medical line is treated with more respect, concern, professionalism and skill,” said Jamey Hopper, President of Dexcomm. “This may not directly result in improved medical care but I am confident that each patient will see an increase in the focus, attention and comfort that they receive.”
Currently, certification for operators in the answering service industry is based on proficiency and excellence of professional call handling and is outlined by Association for Teleservices International (ATSI) and National Amtelco Equipment Owners (NAEO). Upon completion of the program, the operator is recognized as an ATSI Certified Agent. Dexcomm currently employs 49 ATSI certified agents, the most in the industry.
Dexcomm recognized the need for specialized education and training of call center operators who serve the medical community. The core curriculum for CMOP provides tools to handle complex medical call traffic by educating participants with basic medical knowledge and advance operator skills. The certification program is led by three CMOP Leaders; Janine Hopper, RN, BSN, CRNFA, Barbara Lorio, RN and Dana Lewis, Dexcomm’s Training Supervisor.
“I am honored to serve as a leader of a pioneer program that will benefit the medical community,” stated Dana Lewis, CMOP Leader. “This program gives a wealth of knowledge to the participants, empowering them to take and deliver better messages with improved listening and critical thinking skills.”