FAQ Page
Are you available 24 hours a day?
Dexcomm operates 24/7/365. Our operators are available to answer your phones no matter the time
or situation.
Will my callers notice the difference between my own staff and Dexcomm's operators?
The only way a caller will know the difference is if you instruct us to inform them. Our operators
are experienced, and act as professionally as your own staff.
What do I need to do in order to start service?
Initially, our partnership begins with contact by one of our sales or customer service representatives.
The representative will work out a Service Plan that fits your needs, and gather all information needed
to setup your account. Typically, that information includes your staff's names and phone numbers, call
handling procedure and message delivery methods. Once that information is collected, it is only a short
step towards alleviating your call answering needs.
How do I activate my answering service?
Commonly, our clients use call forwarding. You will need to arrange call forwarding service through your
telephone company. Several types of forwarding plans are available (e.g. call forward busy, call forward
no answer, etc.). We will consult with you on the option to best suit your needs.
If you are using standard call forwarding, you will forward the phones to the number Dexcomm provides you
by pressing 72# (or *72 depending on your phone company's instructions) and then enter the forward to
number. Once our operator answers the phone, the phone is forwarded and all of your calls will be answered
by Dexcomm.
How am I going to know that I have a call?
Do you want to be alerted for all calls, or only death calls? Dexcomm has developed a dynamic set of
message/call delivery options. We can contact you by pager (digital or alphanumeric), phone, email,
and/or fax. The delivery method used is determined by you, and can be changed at any time.
How do I submit on-call information or changes?
Our system and protocols allow any method for submission. You can fax, email, or simply call them in.
The most reliable method is our Web On Call application. It allows you to use our software for all of
your on call needs. Eliminate double entry and be sure that the on call information you provide is always
up to date in our system.
How do I receive messages from your operators?
We offer a number of solutions. Whether you prefer a scheduled fax or email, per call fax or email, phone,
or pager Dexcomm has the answer. Our delivery methods are flexible and completely customizable.
How do your operators know what to say to a person that is calling my business?
Our operators are experienced and skilled in professionally answering for any industry. These qualities,
combined with a completely customizable message form and answering phrase (both determined by you) allow
for a seamless transfer of service.