On Sunday, February 10, Carnival Triumph, a cruise ship became stranded in the Gulf of Mexico as it was on its way back to port. The engine had caught on fire, resulting in a loss of electricity throughout the ship. … Continue reading
More businesses are seeing a direct return on investment in areas like customer service and bottom line figures. Can a healthy organizational culture influence customer service? If so… What does a healthy organizational culture look like? The Institute for Business, … Continue reading
Talk to the Manager I received an interesting follow on twitter from a company featuring an intriguing customer service application recently. Talk to the Manager gives businesses an outlet for their customers to anonymously contact a manager to communicate compliments … Continue reading
Your Customer Service Reputation Over at prweb.com, there’s this article called, “ShinyReputation.com Reveals Tips That Will Keep Customers Happy and Coming Back.” It talks about interacting with customers, and it provides some helpful tips. These are tips that companies should … Continue reading
Healthy organizational cultures used to be something that only human resources professionals talked about but in recent years having a healthy organizational culture has become an important topic from everyone to Customer Service Managers to the “C-suite.” More businesses are … Continue reading
Time and Efficiency Dexcomm has been providing telephone answering service since 1954. In that time we have used many different methods to determine customer billing. Consistently throughout that time our largest expense has been our operator salaries. Beginning in 1996, … Continue reading
Handling Multiple Phone Lines Managing multiple phone lines in your business can be very challenging at times. Mismanaged phone lines can lead to angry customers and frustrated employees. Dexcomm wants to help small businesses learn effective ways … Continue reading
Winnie the Pooh on Customer Service Customer Think posted an article about the top 5 posts for the first week of January. To my delight, there is a link referring to one of mine, and I’m sure, for a lot … Continue reading
Customer Service Strategies Customer Think posted an article called, “What Lies Ahead for Customer Service In 2013,” and it’s about how companies will focus on certain customer service techniques for this year. The first two practices on the list seem … Continue reading
There are several stories out there that really dig deep into the human condition. Sometimes these stories make national headlines, other times, they mainly stay local. However, whenever I hear about them, I realize that there is so much going … Continue reading
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