Technology Page
Dexcomm uses Infinity, the most sophisticated messaging system in America. Its Intelligence Series allows
calls to be scripted from start to finish. This reduces operator error and makes delivery more efficient.
Our delivery options include text messaging, alpha paging, email, fax, and voice mail.
We are site-certified by ATSI, our industry�s largest national trade organization. This certification is
determined by our ability to provide continuous service in the most dire of circumstances, including
hurricane and flood conditions.
NEVER LOSE A MESSAGE
Dexcomm utilizes Infinity Voice Logger product. This is a full featured, fully integrated call recording
system.Some of the system features include:
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Voice Logger program automatically records inbound and outbound calls.
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Voice Logger records calls as .wav files that are effortlessly stored in a database or can be sent
to clients directly, via e-mail.
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Voice Logger's message replay feature confirms important client information, helps monitor agents'
customer service skills and improves agents' call handling abilities.