Dexcomm Blog

Employee Engagement

January 21, 2013

Did you know…only 1/3 of employees are actively engaged?

Wikipedia defines Employee Engagement as: An "engaged employee" is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organization's interests.

 …and therefore willing to give their best efforts.

According to Scarlett Surveys, "Employee Engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization which profoundly influences their willingness to learn and perform at work". Thus engagement is distinctively different from employee satisfaction, motivation and organizational culture.

 An employee's feelings of engagement at work stem from confidence in themselves and the organization they work for, as well as job satisfaction and trust in their supervisor.

 

Employees who feel engaged at work report that they:
  • Are recognized for their hard work
  • Are shown appreciation for a job well done
  • Experience open communication with their immediate administrator
  • Excel when they see the opportunity for advancement and longevity within the company

 

What Does Disengagement Look Like?
  • Disengagement can show itself in a number of ways including:
  • An unwillingness to participate in social events outside the office
  • A tendency to isolate oneself from peers
  • A normally outgoing and enthusiastic individual seems to fall by the wayside or has nothing positive to contribute
  • Shows itself quietly with raised eyebrows, sighs of apathy or open challenges/shouting matches with peers.

 

How Can I Engage My Employees?

Ask your employees what they want.


We recently asked our employees to rank what you need most from Dexcomm, with 1 being the most important and 10 being the least important. Below are our results.

 

Dexcomm Employee Survey

 

Join the conversation

@dexcomm Do you feel that would get the same results at your office?

          Tweet us at @dexcomm


Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of nearly 100 people, and our average client retention rate is 10+ years.

Connect With Us:

Twitter

Facebook

LinkedIn


 

Read More About The Author: Dexcomm

Want To Stay In The Know? Subscribe to our blog!

You can sign up to receive weekly or monthly copies of our latest blogs, keeping you current on best practices, tips, and expert insight into helping your business communicate at its very best.


why-use-an-answering-service-thumbWhen you do, we will send you our free infographic.

"Why Use an Answering Service?"

 

Subscribe Here!

Lists by Topic

see all