The amount of Protected Health Information (PHI) that could be on your employee’s phone is staggering. Access to the protected information can be as easy as unlocking a smart phone. Mobile devices collect and contain PHI such as a patient’s name and phone number or a picture of a patient’s wound while they were in the office for a routine visit. Are you prepared for a situation as simple as a member of your staff answering a call on their cell phone? Who has access to this information? When the employee is at home and their 14-year-old is playing with the mobile device and sees a text message containing PHI, you now have a HIPAA violation and a possibility of the daughter seeing a name she recognizes and placing the information on Facebook, Twitter or any social media they may be associated with.
Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of roughly 50 people, and our average client retention rate is 10+ years.