Let’s imagine, for a moment, that you’ve spent the frigid winter day out and about with your family. When you walk through the door, eager to feel the warm embrace of your home, you are greeted not by the warmth you expected, but with a coldness that’s harsher than the outdoors. Your heater is out. Frustrated and cold, you go ahead and make a call to an HVAC company, which then goes to their voicemail, asking you to “Please leave a message after the tone.” Now, you’re even more frustrated than you were before.

While this is an aggravating situation to imagine yourself in, it is more than likely true that several of your potential customers have been in this predicament before. Consequently, this means that your HVAC company has missed out on multiple opportunities for growth due to the blunder that is a missed call. A simple solution to this problem would be a quality call answering service. The right answering service would provide superb customer service to your business’s callers while you’re out and about on the job. In this blog post, three ways that a call answering service can help you to grow your HVAC company will be explored.

 

  1. Reclaiming Business that Would’ve Otherwise Been Lost

Here’s a not-so-fun fact for you: “62% of phone calls to small businesses are left unanswered” (411Locals, 2016). Sixty-two percent is a tremendous number; this means that more than half of your potential business could very well have landed in the hands of your competitors simply due to a missed call. It’s possible that some people will venture to call you back, but think about the number of customers who simply went with the next HVAC company available because their issue required more immediate assistance.

A solution to this issue that is rising in popularity is an automated answering service. You know—the robot who gives a list of options numbered 1-9, and even then, sometimes the option you need isn’t even there? Get this:

“85 percent of [consumers] said they had abandoned a call after reaching an auto attendant… Additionally, 51 percent of consumers abandoned a business altogether after one of these experiences” (Numa, 2019).

Don’t let robots or competition take your business from you! Instead. let the right answering service pick up calls for you so that you can continue to grow your HVAC business.

 

  1. Resolving Customer Issues

A call answering service can resolve a plethora of customer issues while you and your fellow employees are busy on the job. Delivering messages, transferring calls, booking appointments, and even offering information such as hours of operation all seem to be miniscule tasks; however, they are crucial subtleties that determine customers’ opinions of your business.

When it comes to resolving customers’ issues, two factors are necessary: a fast response and a human voice, both of which a quality answering service could provide to your customers. All of this opens the door for more positive word of mouth compliments about your company; as a result, your business would be positively represented through your answering service, thus growing your HVAC business.

 

  1. Increasing Efficiency

By allowing an answering service to handle such details, you and your employees have more available time to shine on the job your customers called you for in the first place, to focus on the job at hand that really matters. This way, both the fine details and big picture jobs are handled to the fullest extent, as opposed to one receiving more effort than the other. All in all, this allows for greater overall efficiency and productivity on all ends of business, enabling your HVAC company to grow.

 

  1. Providing Customers with Peace of Mind

A human voice on the other end of the phone offering immediate solutions provides your customers with peace of mind. They are not left hoping someone at your office checks the voicemail soon, nor are they left listening to an automated voice go on and on about options that don’t pertain to them. Instead, with a people-oriented answering service on your team, your customer can rest assured knowing that their needs were heard. This provides an opportunity for a returning customer, again growing your HVAC company.

 

So, let’s imagine this: you’ve spent the frigid winter day out and about with your family. When you return home, eager to feel the warm embrace of your home, you are greeted not by the warmth you expected, but with a coldness that’s harsher than the outdoors. Your heater is out. Frustrated and cold, you go ahead and make a call to an HVAC company. When they answer, you can hear a smile in their voice as they ask, “What can we do to help you today?” Now, knowing that someone will be able to point you in the right direction, that feeling of frustration is replaced entirely by relief and gratitude.

As you can see, an answering service can help your HVAC business to grow in more ways than one! With an answering service reclaiming business, resolving customer issues, increasing efficiency, and providing customers with peace of mind, your HVAC company will be able to reach goals that you had previously only dreamed of. Here at Dexcomm, we offer award-winning, live solutions for your customers twenty-four hours a day and seven days a week; we want to help your business thrive! Get a quote now by clicking here.

 


Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of roughly 50 people, and our average client retention rate is 10+ years.

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Read More About The Author: Kennedy McNabb

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