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How Tone of Voice Affects the Outcome of Telephone Calls

When you and a co-worker are having a discussion, there is more to the conversation than what was said. While awareness of body language is common place,...

April 21, 2017 Read More

Effective Telephone Communication Skills That Improve Customer Service

Anyone can answer a phone. It’s how you answer it that determines whether the caller will continue to engage or go elsewhere. The person answering your...

March 22, 2017 Read More

Tips and Techniques for Positive Communication Phrasing

A phone conversation is usually the first impression your patients or customers have of your practice or business. Despite the intention of your company's...

July 19, 2012 Read More

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