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Going Beyond the Call: Professional Answering Services Can Customize Services

Have you ever heard the saying, "a chain is only as strong as its weakest link"? If you consider this statement for the purpose of choosing to...

April 21, 2017 Read More

Coaching in a Business Environment

Corporate Coaching


When you think of the word “coach” what may come to mind is your childhood soccer coach, the coach of your favorite team, or even...

March 06, 2013 Read More

Employee Engagement

Did you know…only 1/3 of employees are actively engaged?

Wikipedia defines Employee Engagement as: An "engaged employee" is one who is fully involved in,...

January 21, 2013 Read More

Attract Great Candidates with Non-Monetary Benefits

Non-Monetary Benefits

It’s easy to fall into the trap of thinking that money is what brings in the best and the brightest. After all, developers tend to...

December 10, 2012 Read More

Fostering Creativity in the Workplace

Some of the most successful and famous people in the world have become what they are and who they are because of their innate ability to tap into their...

November 05, 2012 Read More

Role Playing and using Stock Phrases in Customer Service Training

It’s no secret that careers involving interactions with customers and clients can occur at times when those individuals are stressed and frustrated. Role...

October 11, 2012 Read More

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