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Improving Customer Service Listening Skills

Improving Customer Service Listening Skills

How many times have you found yourself repeating a customer service issue several times to the same agent? 


I believe that most people in our...

August 02, 2018 Read More
The Importance of Compassion in the Workplace

The Importance of Compassion in the Workplace

To understand the importance of compassion in the workplace, it is imperative to first understand what compassion is. The word's origin is Latin, and...

February 11, 2017 Read More

Employee Engagement

Did you know…only 1/3 of employees are actively engaged?

Wikipedia defines Employee Engagement as: An "engaged employee" is one who is fully involved in,...

January 21, 2013 Read More

Customer Service Telephone Techniques

Customer Service ¦ Telephone Techniques

As the holiday season approaches and stress of being merry becomes too much for us to handle, it is easy for some...

November 19, 2012 Read More

How to Engage Callers

 6 Steps to Engage Callers

August 02, 2012 Read More

Taking a Perfect Phone Message

The way a message is taken from a caller can be critical to how you respond to a patient or client.  Good message taking can save time and prevent...

July 12, 2012 Read More

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