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How Tone of Voice Affects the Outcome of Telephone Calls

When you and a co-worker are having a discussion, there is more to the conversation than what was said. While awareness of body language is common place,...

April 21, 2017 Read More

Voice Mail vs. Live Answering: The Importance of Personal Communication in Business

When answering machines were “new technology” (and I may be dating myself here), I installed one on my home telephone. The first time my mother called and...

March 28, 2017 Read More

Taking a Perfect Phone Message

The way a message is taken from a caller can be critical to how you respond to a patient or client.  Good message taking can save time and prevent...

July 12, 2012 Read More

Things to look for when choosing the right answering service

Finding the right answering service is the key. Providing 24/7 live customer service to your clients or patients while choosing not to have your...

May 17, 2012 Read More

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