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Role Playing and using Stock Phrases in Customer Service Training

It’s no secret that careers involving interactions with customers and clients can occur at times when those individuals are stressed and frustrated. Role...

October 11, 2012 Read More
Cyber Secure: A Fun Approach to Training Your Medical Staff on HIPAA

Cyber Secure: A Fun Approach to Training Your Medical Staff on HIPAA

The Office of the National Coordinator for Health Information Technology's  Office of the Chief Privacy Officer has released its first web-based...

October 09, 2012 Read More

Customer Service Telephone Techniques

Good customer service training is vital for any key position that has contact with your patients and clients. The same applies to the person handling your...

October 03, 2012 Read More
September 19, 2012 Read More

How to Engage Callers

 6 Steps to Engage Callers

August 02, 2012 Read More

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