eBook Telephone Techniques Anger Mgmt

Telephone Techniques
How to Prevent or Process an Angry Caller


Have you ever been caught in a customer service situation where you experienced a shouting, angry or frustrated caller on the phone? This is a difficult situation for both parties involved. A good manager needs the tools to train their “front-line” employees to resolve the situation and leave the customer satisfied.


Dexcomm specializes in valuable customer service techniques that will help your staff remain calm when things get difficult and keep your callers happy.


This ebook will provide:

  • Tips & techniques on messaging
  • Training tools for staff and management

Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of roughly 50 people, and our average client retention rate is 10+ years.

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