Customer Service Blog | Dexcomm Answering Services

The 2020 Nexstar Super Meeting: What We Learned

Written by Jed Antoun | Oct 22, 2020 4:37:47 PM

What a show! Before I get started, I would like to thank the Nexstar staff and members for overcoming the odds and putting on an amazing event for all.

As a new Strategic Partner of the Nexstar Network, we were yearning to have the opportunity to get to know the membership. Having joined in May of 2020, we were not too optimistic as to how soon that chance would come, but the Nexstar staff made it happen! This is a group that is going the distance in whatever they set their minds to and we are proud to be a part of the journey.

The Partner Portal

If you haven't done so already, be sure to check out the Nexstar Partner Portal. This portal lets members engage with Strategic Partners and is full of great content, recorded breakout sessions, and special "Show Deals". Don't miss Dexcomm's Show Deal for Nexstar members; we're offering it until December 31, 2020!

While you're browsing those recorded breakout sessions, be sure to checkout Dexcomm's session. My colleague and I focused our session on sharing the brilliant concepts of Patrick Lencioni and how those concepts have made such a positive impact on Dexcomm and our ability to build and maintain partnership relationships.

Dexcomm uses this belief as a foundational pillar for “Our Strategy” to achieving success. Building and Maintaining Partnership Relationships pertains to the relationships we have with our colleagues, customers, vendors, friends, family, and beyond.

It is how we use our emotional intelligence to get the best out of those around us and of ourselves. Mentors like Patrick Lencioni are the reason Dexcomm is where it is today, stronger than ever, despite what 2020 has thrown our way.

The Show

In the same spirit of a determined commitment to growth, Nexstar went all in on gathering up an all-star roster of keynote speakers for the show.

They included THE Patrick Lencioni, John Maxwell, Jacko Willink, John Warrillow, and Jack Tester, the departing CEO of Nexstar.

This was the ultimate testament to the importance of quality leadership in an uncertain world, like today. Patrick, John, Jacko, and Jack all spoke to what it takes to lead and what it takes to be led.

I would like to share some key takeaways from the speakers, Patrick and Jacko specifically, that I found helpful. However, I highly recommend searching their names and allowing them to do what they do best.

Key Takeaways From Patrick Lencioni – “The Motive”

  • Do not shy away from having the difficult and uncomfortable conversations
  • Run GREAT team meetings
  1. Meetings should always possess a little bit of discomfort
  2. A quality meeting never ends on time
  • Never stop developing the leadership team
  • Communicate consistently and repetitively
  • “Servant Leadership” is redundant

Key Takeaways from Jacko Willink – “Extreme Ownership & Decentralized Command”

The 4 Laws of Combat

1. Cover and Move – All about teamwork and knowing that any one person cannot take a single successful step forward without being in harmony with their teammates.

2. Simple – Clarity is key. Do not over complicate things, because that is where you lose the folks you are trying to lead.

3. Prioritize and Execute – Ensure that everyone knows the order of importance when it comes to the mission. Detach yourself from the situation and view things logically so that you can stay out of the weeds and make the necessary decisions the team needs to succeed.

4. Decentralize Command – Everybody leads.

Thank You!

I could go into much greater detail on each of these items, but out of respect for your time and attention this where I will wrap it up.

If any of these concepts have caught your eye, PLEASE go check out Patrick and Jacko on their websites.

Otherwise, never stop growing, never stop learning, and take “Extreme Ownership” of your success.

Thank you Nexstar, for having us on as a Strategic Partner. Dexcomm is committed to be the best we can be!