Everyone has heard the saying “patience is a virtue,” but if we were to be completely honest with ourselves, it can be hard sometimes to be patient...

What is workplace culture? 

Your workplace culture is essentially your company personified. And it is directly associated with the people that you hire 

Successfully navigating a difficult telephone call can be tricky. Patience and an appropriate tone of voice are only the tip of the iceberg when it...

For service oriented businesses, like medical practices—your reputation can make or break you. Excellent rapport with your patients, top-notch...

There is no doubt that things are changing rapidly when it comes to technology, however,  when it comes to customer service - the human touch still...

According to several recent studies, how a caller perceives their first interaction with your business is the basis for which they will forever think...