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Remaining Patient During a Customer Service Call

Remaining Patient During a Customer Service Call

Everyone has heard the saying “patience is a virtue,” but if we were to be completely honest with ourselves, it can be hard sometimes to be patient...

September 19, 2018 Read More
Workplace Culture 101

Workplace Culture 101

What is workplace culture? 

Your workplace culture is essentially your company personified. And it is directly associated with the people that you hire 

September 12, 2018 Read More
Five Frustrating Callers and How To Deal With Them

Five Frustrating Callers and How To Deal With Them

Successfully navigating a difficult telephone call can be tricky. Patience and an appropriate tone of voice are only the tip of the iceberg when it...

September 05, 2018 Read More
5 Simple Ways to Improve Your Medical Practice's Reputation

5 Simple Ways to Improve Your Medical Practice's Reputation

 

 

For service oriented businesses, like medical practices—your reputation can make or break you. Excellent rapport with your patients, top-notch...

August 29, 2018 Read More
Immediate Responses & The Human Touch In Customer Service Still Matter

Immediate Responses & The Human Touch In Customer Service Still Matter

There is no doubt that things are changing rapidly when it comes to technology, however,  when it comes to customer service - the human touch still...

August 28, 2018 Read More
Business Phone Etiquette 101: The 7 P’s Of Call Handling Excellence

Business Phone Etiquette 101: The 7 P’s Of Call Handling Excellence

 

According to several recent studies, how a caller perceives their first interaction with your business is the basis for which they will forever think...

August 22, 2018 Read More

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