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Housecall Pro Answering Service

Our Housecall Pro integration allows our agents to pull data directly from your HCP system to better assist your customers.

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What is Housecall Pro?

Housecall Pro is built for home service businesses that need to move fast: quoting a job on-site, scheduling a technician, sending an invoice, and getting paid, all from one app. It's popular with growing HVAC, plumbing, electrical, and cleaning companies because it keeps the entire job cycle simple enough to run from a phone.

The tradeoff is that speed only works if the information actually makes it into the system. A call that gets answered but not logged, or a job detail relayed secondhand, slows down the exact workflow Housecall Pro is supposed to speed up. Dexcomm's agents work directly inside your Housecall Pro account, so a call doesn't just get answered; it gets turned into a scheduled job before your customer even hangs up.

 

How Does Dexcomm's Housecall Pro Integration Work?

Through an API Integration, Dexcomm's Live and AI agents can connect directly to your Housecall Pro account, allowing them to log new jobs, view existing customer information, job history, and open tickets. Combined with Dexcomm's 24/7 coverage and your custom protocols, we can provide around-the-clock professional and compassionate customer support that sounds like it's coming from your office.

 

 

1
Dexcomm Agent Answers Your Call
Whether your team is occupied helping other customers or it's after hours and everyone has gone home, Dexcomm agents are ready to greet your callers with compassion and professionalism.
2
Dexcomm Agent Gathers Caller Details
Our agent begins gathering information from your customer, including whether they have an existing record in your system, details about their job request, and contact information.
3
Job is Booked Directly Into Housecall Pro

Your customer's details are entered straight into Housecall Pro, and the job lands on your board. From there, what happens next depends on the call and the protocols you've set: our agent can escalate it to someone on your team right away, or queue it to be handled when your team is available.
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A Partnership Unique to You
A Partnership Unique to You

Our dedicated account managers work with you to find solutions that fit your business, no matter your industry.

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CSRs Trained for the Home Serivice Industry
CSRs Trained for the Home Serivice Industry

Our CSRs are trained to provide professional customer service no matter your industry. From taking messages to dispatching technicians, our agents can handle any call that comes their way.

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ServiceTitan Integration
ServiceTitan Integration

We sync with your existing ServiceTitan software to book jobs directly to your job board.

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Dexcomm's Proven Process
Dexcomm's Proven Process

It's our Proven Process that ensures we understand your protocols inside and out, allowing our agents to answer as if they were in your office.

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“We have a customer base of about 50,000, so to not have any complaints is huge. I mean, I can’t stress enough how that gives me time back in my day.”

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Shellie O'DellA.B. May

Awards & Recognition

CAM_X_AOE Top Ten 2024-1-1

N.A.E.O. Superior Agent Service Award

We are a NexStar Gold Tier Strategic Partner

FAQs

Do you use API integration with Housecall Pro, or manual login? We use an API integration to provide faster, more accurate service without requiring your team to stay on call.
Can you book jobs directly into Housecall Pro? Yes, we can book jobs directly into your Housecall Pro account.
Does the integration still work if Lanyap AI answers instead of a live agent? Yes. Lanyap logs the same information into your system as a live agent — customer details, job type, urgency, and scheduling — so it doesn't matter which one picks up the call.
What's the difference between a live agent and Lanyap AI on an integrated call? Both follow your scripts and protocols and sync to your system the same way. Live agents are best for complex or sensitive calls; Lanyap is built for instant pickup during overflow, nights, and weekends, so nothing goes to voicemail.
What are the benefits of hiring an answering service? There are many benefits of using an answering service for your business, including happier customers, increased revenue, fewer missed calls, and fewer missed opportunities. Plus, Dexcomm in particular understands the unique needs of businesses in the Home Service industry and can provide much-needed support when you need it.
How does billing work?

We bill by the minute, and the price you pay per minute varies based on your selections—AI or live answering, integrations, portal access, and so on and so forth. Schedule a quick call with us here for a free, no-commitment, personalized quote.
Am I billed for hold time? Holds where your callers are simply waiting for service are never billed to your account. However, if our agents are actively working on a solution while your caller is on hold, those minutes are billed. You’ll only ever pay for the time we spend actively helping your callers. And for full peace of mind, you can always verify by requesting your call recordings (or if you’ve chosen a Dexcomm portal, by accessing calls there anytime).
How will I receive my messages?

In short—any way you prefer! We can send your messages by text, email, through your Dexcomm portal, or customize delivery to fit your workflow.

Let's Discuss Your Communications Goals