Your tenants trust you with their belongings. Reinforce that trust by offering 24/7 communications availability—through live answering and your website.
Storage facilities field a wide mix of calls: people checking unit availability, tenants asking about gate access or payments, prospects comparing prices, and so on and so forth. Individually, these calls seem quick, but as they stack up, they pull time from your team and disrupt your on-site work—not to mention that when you miss a call, you hurt tenant trust.
But when you partner with a 24/7 answering company like Dexcomm, every caller gets compassionate, professional service the moment they reach out.
Yes—and those calls are common.
We follow your specific procedures for lockouts, gate malfunctions, or urgent access concerns. If a situation requires immediate escalation, we contact your on-call personnel according to your instructions. Non-emergency issues are documented and relayed promptly. Tenants always reach a representative—whether AI or live is your choice—instead of voicemail.
Missed calls in self storage often mean missed revenue. When potential renters call after hours or during peak move-in seasons, our agents answer live and gather the information you need to follow up quickly. We use your preferred script to provide pricing details, availability information (as instructed), and next steps. Every inquiry is documented clearly and delivered to your team. Faster response times typically lead to higher occupancy rates.
Furthermore, if the software you use has open API endpoints, we can book directly in your software.
We do.
Whether you operate one facility or manage multiple properties across different regions, we structure your account accordingly. Calls can be routed by location, and messages can be delivered to the appropriate manager or team. Our 24/7/365 coverage ensures prospective renters and current tenants can always reach someone. Consistency builds trust—and occupancy.
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