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Tailored Communications Solutions to Grow Your Electrical Business

Answering Service for Electricians

Electrical problems don't wait to occur conveniently during your office hours. Don't let leads slip through the cracks by missing calls or sending your callers to voicemail. Instead, keep them in touch with your business 24/7/365.

Partnering with Dexcomm as Your Electrician Answering Service

CSRs trained to answer for the electrical industry. ServiceTitan and Housecall Pro integrations for job booking. A dedicated account manager who understands and helps you achieve your communications goals. These are a few things we offer our home service partners to ensure we sound like we're answering from your office.

Dexcomm Home Services CSRs
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CSRs Trained for the Electric Industry
CSRs Trained for the Electric Industry

From routine maintenance calls to emergency service requests, our CSRs are ready to answer for you using electric-industry-specific verbiage—ensuring your callers get the help they really need.

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ServiceTitan
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ServiceTitan Integration
ServiceTitan Integration

Using ServiceTitan to book jobs? We can integrate with your ServiceTitan instance to book jobs as we answer your calls.

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Dexcomm Answering Service
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Partnership Just For You
Partnership Just For You

To best understand the most intricate of your communications goals and challenges, you'll be paired with only one of our account managers. No rotating customer service representatives here.

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Housecall Pro Answering Service
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Housecall Pro Integration
Housecall Pro Integration

We'll integrate with your Housecall Pro account to book jobs while we answer for you.

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"Very pleased with how the operators handle our valued customers, and the communication we receive from Dexcomm."

 

PACE Electrical

Mark WoodPace Electrical & Generator Services
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent

Cost Efficient, Professional Answering Service Available to Answer Your Calls 365 Days a Year

 
A professional call answering company can help your electrical service company increase efficiency & productivity, maximizing your profitability.
 
As an electrical service provider, most of your time is spent on the road. This means that it's not unusual for calls to be missed while you're working from job site to job site. If you're lucky, you have a full-time receptionist working during the week to take as many calls as possible. However, even if this is the case, electrical emergencies happen outside of the typical workday. And if your callers are sent to voicemail when you close up shop for the day, over time, you could be missing out on a lot of revenue.

Having a call answering service that's knowledgeable in the electrical service industry answer your calls can free up a significant amount of employee time and help you to book jobs that would have otherwise went to your competitors.
 
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Awards & Recognition

CAM-X 2022 Platinum Award of Excellence

N.A.E.O. Superior Agent Service Award

We are a NexStar Gold Tier Strategic Partner

How will you sound like you're answering from my office?

This is a result of our Proven Process. When you onboard with our team, we truly get to know the ins and outs of your business, which enables us to build scripts that are both easy-to-follow and flexible for our agents (and/or AI)—all while totally reflecting your brand’s voice.
What are the benefits of hiring an Electrician answering service? There are many benefits of using an answering service for your electrician business, including happier customers, increased revenue, fewer missed calls, and fewer missed opportunities. Plus, Dexcomm in particular understands the unique needs of businesses in the home service industry and can provide much-needed support when you need it.
How does billing work?

We bill by the minute, and the price you pay per minute varies based on your selections—AI or live answering, integrations, portal access, and so on and so forth. Schedule a quick call with us here for a free, no-commitment, personalized quote.
Am I billed for hold time? Holds where your callers are simply waiting for service are never billed to your account. However, if our agents are actively working on a solution while your caller is on hold, those minutes are billed. You’ll only ever pay for the time we spend actively helping your callers. And for full peace of mind, you can always verify by requesting your call recordings (or if you’ve chosen a Dexcomm portal, by accessing calls there anytime).
How will I receive my messages?

In short—any way you prefer! We can send your messages by text, email, through your Dexcomm portal, or customize delivery to fit your workflow.
Does Dexcomm answer for both residential and commercial contractors?
Yes, absolutely! Whether you provide services for residential or commercial customers (or both), we can field and answer calls and even book service appointments directly.