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Latoya-1HIPAA-Compliant

Every person who comes through our door is asked to sign a confidentiality agreement. We know that protecting health information is a number one priority when it comes to working as a service provider in the medical industry. Every agent receives HIPAA training before they are allowed to answer medical calls, and our entire staff undergoes HIPAA training annually.  

 

Registered Nurse-Trained Operators

Our three in-house registered nurses have over 60 years of combined nursing experience in many different settings and patient populations. This invaluable experience is passed down to our operators in our medical operating certification course.  The result is  better escalation and  care for your patients. This experience and education allows for accurate, timely, and quality messages so that your callers can get the help they need, when they need it. They are also taught to listen beyond the message. Is the caller short of breath? Frantic? Out of insulin on a Friday after office hours? We know that listening for key indicators like these can save lives. 
 
 
Easier On-Calls

You have the option to schedule your own on-call through our Web Portal or let our on-call specialist document it for you. We can also acquire and store detailed information about your escalation protocols to ensure that your on-call calls are handled in a timely and appropriate manner.  

 

Experience

We have experience answering a broad range of medical calls. Birth calls, doctor’s offices, hospital groups, home health, hospice, and funeral homes are just some of the calls we have answered. 

 

The Dexcomm Difference

Since 1954, Dexcomm is an experienced answering service you can trust to represent your business professionally. We pride ourselves on partnering with our clients to provide excellent service and treat your customers as our own. If you’re short staffed, lose phone service, or experience an unexpected spike in call volume, we will be available.

Frequently Asked Questions

Do you need a medical answering service? 

Do you often miss calls after office hours that lead patients to make unnecessary visits to the emergency room and urgent care? Are you struggling to keep up with the customer service demands of your growing medical practice? If so, the answer is yes, you may want to consider partnering with a medical answering service to provide patient support after hours.

What are the benefits of a medical answering service? 

You never know when a medical emergency will come up, and because they often occur after office hours, many health care providers decide to partner with an answering service to be available to their patients 24/7. By providing around-the-clock service and care, you can increase patient satisfaction and protect your reputation as a respected medical professional in your community.

How does medical appointment scheduling work with Dexcomm? 

Seamless integration between your scheduling software and our web platform

How is Dexcomm qualified to communicate important information to doctors? 

Our call operators are specifically trained by our in-house registered nurses who have more than 60 years of combined nursing experience. Operators are required to complete a medical operating certification course with more than 300 hours of instruction to ensure top-quality escalation and care for patients.

Want real examples of Dexcomm’s proven success in providing answering services for medical professionals? 

Download our case study to learn how Dexcomm partnered with Horndeski MD to improve their patients’ experiences.

How do you handle after-hours calls from patients with emergencies? 

Dexcomm’s live, HIPAA-compliant call agents are uniquely equipped to handle sensitive patient information in emergency situations after-hours, by documenting pertinent details the provider will need to effectively follow up via text, email, or phone call.

How has Dexcomm supported customers during COVID-19? 

Many of our customers struggled with being quarantined and away from their offices amid the COVID-19 pandemic. Dexcomm provided the call support internal staff could not, enabling consistent, accessible customer service throughout the health crisis.

Awards & Recognition

CAM_X AOE Top Ten 2018

naeo 2017

atsi 2017