In short—any way you prefer! We can send your messages by text, email, through your Dexcomm portal, or customize delivery to fit your workflow.
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- Certified Medical Customer Service Representatives
- Compassion on Every Medical Call
- HIPAA & HITECH Compliance
Certified Medical Customer Service Representatives
As a medical professional, your practice receives calls that range from as simple as scheduling a routine checkup all the way to as critical as life or death. If your calls aren't handled by professionals knowledgeable in the medical field, it's bad for your business's reputation but even worse for your callers—as relaying the wrong details can make the difference between a calm, informed patient and a crisis situation.
When you partner with Dexcomm to take care of your medical calls, the only agents who answer your calls are those who have received our Certified Medical Operator Certification (CMOC). Our three in-house registered nurses have designed our certification course to infuse over 60 years of combined nursing experience into our live agents. These certified customer service representatives understand an array of medical terminology, how to record vital signs, and when to escalate critical situations.
Compassion on Every Medical Call
Your callers range from being cool, calm, and collected to panicked, nervous, and uneasy. But no matter your patients' attitude in the moment, they're calling to discuss matters of their health, expecting compassionate, empathetic communications from your medical practice.
We guarantee exactly that through our hiring process, which is wholly based on our Core Values. Everyone who applies to work at Dexcomm is first screened for compassion in their day-to-day lives. That way, the people we hire to answer your lines are more inclined to naturally feel compassion for your callers and respond with empathy and concern.
And when it comes to the medical field, by the time our customer service representatives achieve a Certified Medical Operator Certification (CMOC), they are professionals at delivering kind, non-judgmental help.
HIPAA & HITECH Compliance
As a service provider in the medical industry, we know that protecting health information is a number one priority. That's why every agent at Dexcomm undergoes HIPAA training, and for our certified medical agents, that training is a bit more intensive. Before ever answering your lines, they are well versed in what protected health information is, how to keep that data secure, and what violations look like so we can keep your callers' information protected.