Every person who comes through our door is asked to sign a confidentiality agreement. We know that protecting health information is a number one priority when it comes to working as a service provider in the medical industry. Every agent receives HIPAA training before they are allowed to answer medical calls, and our entire staff undergoes HIPAA training annually.
You have the option to schedule your own on-call through our Web Portal or let our on-call specialist document it for you. We can also acquire and store detailed information about your escalation protocols to ensure that your on-call calls are handled in a timely and appropriate manner.
We have experience answering a broad range of medical calls. Birth calls, doctor’s offices, hospital groups, home health, hospice, and funeral homes are just some of the calls we have answered.
Since 1954, Dexcomm is an experienced answering service you can trust to represent your business professionally. We pride ourselves on partnering with our clients to provide excellent service and treat your customers as our own. If you’re short staffed, lose phone service, or experience an unexpected spike in call volume, we will be available.
Dexcomm telephone answering service customer service representatives answer on your behalf to act as an extension of your office.
Virtual Receptionist services are great for small business owners who want to avoid the overhead of a full-time receptionist.
We have established a dedicated team to focus on leading, monitoring, and developing our call center staff.
In this blog post, we discuss 5 ways that Dexcomm has mastered integrating with medical practices.
This blog discusses five ways trades workers can stay on top in an ever-changing digital world!
There are five main ways that an answering service can lend a helping hand for your practice.
Dexcomm is committed to creating a long lasting, profitable partnership for all businesses in multiple industries. We want you to have the confidence that our team is representing your company well so you can focus on your business, not managing and fielding phone calls.