Once the trained employee has completed their initial three weeks of training, they are assigned a mentor to shadow and work with while answering live calls. This step-by-step guidance ensures that the calls are being handled properly and that the new employee grows in confidence, which is critical to their success answering your calls.
The learning process is never over. Ongoing training keeps our employees current on changes for your account, best practices, and technology upgrades. Operators are trained weekly for each new account to guarantee that you will be satisfied with how we represent your business.
Every employee participates in coaching sessions with a senior team member for both professional and personal development. This emphasis on work-life balance keeps our employees growing and learning for a lifetime throughout their career with Dexcomm.