Growing your business

IS ONE CLICK AWAY

 

Our experts will help you understand if Dexcomm is right for your business in three easy steps:

 

  • Give us a little information
  • Quick and easy assessment of your needs
  • Start communicating better as a business

Set Your Business Apart

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Your business is exceptional! Shouldn't communications with your clients and potential clients be that way too?

What You Can Expect:

  • Compassionate, professional representation any time day or night            according to your specifications.
  • Custom solutions for your business- including scripting and message delivery. 
  • The most powerful telephony, data, and scripting in the industry.
  • More time to focus on what you do best- running your business and taking care of the families you are speaking to.

Solutions For Your Funeral Home

24 hr AS-1

Answering Service

 

Award-winning representation!

24/7/365 representation by our friendly, professional agents based on your customized scripting leads to a great impression every time for your funeral home.

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Death Call Support 

 

Serving with Compassion!

We understand that calls from bereaved families or death notifications should be handled differently than any other calls we receive, and they will always be handled with compassion and concern.

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Arrangement Intake

 

24/7 Support!

 

Building and keeping relation-ships with each family member that you serve is crucial.  You need a partner who emphasizes values and trains specifically to understand your funeral home.

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Marketing Support

 

Don't let leads slip away!

Generating new leads is only half the battle. Stop wasting your hard-earned money and see a better return for your investment with marketing support from Dexcomm.

Dexcomm Cosmetic and Aesthetic Answering Service

Janine Hopper, RN, BSN, CRNFA,CNOR

In addition to being a co-owner of Dexcomm, Janine instructs Dexcomm's industry-leading Basic Medical Operator, Certified Medical Operator, and Platinum Medical Operator training programs. With over 64 years of experience in serving funeral home directors, we take great pride in representing you just as you desire. We will always serve your families with compassion, professionalism, and excellence. 

 

Professional Communication Solutions For Your Funeral Home

 

Give The Best Impression Every Time

The impression your callers receive is a direct reflection of your funeral home. Somewhere between juggling multiple phone lines, responding to questions, scheduling arrangements, and managing your staff, the experience you want to convey gets lost.

Keeping Your Focus Where It Should Be

That is where Dexcomm can help. We free up you and your staff's time so that your focus is exactly where it should be— on your families. 

As a premium contact center, we rely on 64 years of experience working with funeral directors just like you to deliver the first impression you need to build and maintain the relationships you have worked so hard to establish

How many appointments are you missing? Find out here

Dexcomm has matched your high expectations for excellent representation with hiring and training representatives who live our core values. We can represent your funeral home across any communication method to ensure that your business gets the support it needs from someone who understands you. 

Optimize Your Communications

Whether you need marketing support, virtual receptionist services, consultation intake services, or traditional answering service we are here to help 24/7/365. 

WHAT TO EXPECT WHEN WORKING 
WITH DEXCOMM

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over ten years!

We put over 64 years of experience to work for you and set your practice on a path to becoming its very best in 6 easy steps.

6 PROVEN STEPS TO SUCCESS:

1. QUICK, FREE CONSULTATION

2. ONBOARDING MEETING

3. ACCOUNT PROGRAMMING

4. INITIAL TRAINING

5. GO LIVE WITH YOUR ACCOUNT

6. ONGOING ACCOUNT MANAGEMENT

Are You HIPAA Compliant?

Absolutely! As your partner and business associate, we extend your business' availability while taking the obligation of protecting your PHI very seriously.

  • Every employee at Dexcomm undergoes HIPAA and HITECH compliance education
  • Annual risk assessments and continuing education are conducted by our compliance attorney
  • Data is stored and transmitted with the highest level of encryption.  
Are you based in the United States?

Yes! We are located in Carencro, Louisiana just north of Lafayette. We never outsource calls overseas. We hire locally and train our representatives in-house! If you would like to schedule a tour to meet our team in person or via web conference, please let us know. We would love to have you visit with us and meet the awesome team we have here!

You are based in Louisiana, what is your redundancy plan for severe weather?
Because we are based in Louisiana, we know a thing or two about being prepared for inclement weather. We have three redundant systems for power, data, and telephony so that we can serve our clients with a 99.9% uptime rating. In fact, we are the ones our clients turn to when they experience ice storms, floods, hurricanes, or any other severe weather. Read more about our disaster preparedness and redundancy plan. 
Is Your Answering Service Available 24/7?
Yes! Because we are always open, Dexcomm provides 24 hour telephone answering service 365 days per year, seven days a week. This includes holidays. 
How Do You Know How to Handle My Calls?

When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes the exact answer phrase that we greet the caller with when we answer the phone.  Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call.

We have a proven process for setting up your answering service account. Our goal is to bring value to your business by providing an exceptional experience for your customers and potential customers.Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and deliver messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller. 

Do I Have to Sign a Contract?

 

We are a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work hard to earn your business month after month. In fact, our average customer tenure is over 10 years, despite having monthly agreements. 

What Our Clients Are Saying

“I have used others [Answering Services] in the past and there is no comparison. The training your operators receive and the way they are able to adapt to who they are talking with, especially in such a difficult time in the caller’s life, is the difference. The personal way the phones are handled is miles above what we have used before. We are happy to be back with Dexcomm.”

Ray Dupre, LaFond-Ardoin Funeral Homes View More