Compassionate Funeral Home Answering Service that Cares About Your Clients. 

In a world of automation, voicemails, emails, and texts, it is easy to forget the power of the human voice - especially when it comes to dealing with clients whose family members or loved ones passed away. As the owner or office manager of a funeral home, you understand this.
At Dexcomm, we understand it, too. We have served the funeral home industry for over 65 years.  Our staff at Dexcomm receives advanced training to specifically serve the funeral home industry. Employees are hired with the expectation that d values reflect those in the industry: compassion and concern for others. Our 65 years of serving this industry has allowed us to create tried and tested solutions that streamline your workflow and increase your profit margins.
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Client-Backed Results

“I have used others (Answering Services) in the past and there is no comparison. The training your operators receive and the way they are able to adapt to who they are talking with, especially in such a difficult time in the caller’s life, is the difference. The personal way the phones are handled is miles above what we have used before. We are happy to be back with Dexcomm.”

Ray Dupre
LaFond-Ardoin Funeral Homes

“We love the service that we get from Dexcomm. We have used them since we opened and would not consider anyone else. If you are looking for an answering service you can depend on every time, look no further than the great folks at Dexcomm.”

Mark Grant
Grant's West Side Funeral Services
lafond ardoin case study download

Dexcomm’s solutions helped LaFond-Ardoin Funeral Homes save 20% on their service expenses.


Funeral Home Answering Services

We provide after hours & weekend phone answering, call center, and virtual receptionist services as well as specific solutions for the issues that your funeral home will face.

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After-Hours Answering

A loved one passing can generally be unpredictable for your clients, so being available when they need you is paramount.

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Grief Call Support

Our agents are able to provide a personalized, compassionate experience to families calling after the death of a loved one.

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Overflow Answering

Customers being met with a voicemail message can cost you; why should they wait when they can call a competitor?

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Integrations & More

Software integration, appointment scheduling & on-call emergency escalation.

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How We Improve the Bottom-line for Your Funeral Home

When partnering with Dexcomm, it is critical to understand how we can become a profit center and not simply an added cost. When you partner with Dexcomm for call answering services, you cut down on the need for additional in-house administration staff or overtime. Dexcomm enables your business to capture more phone calls, either during office hours, after hours or weekends.
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Compassionate Call Answering Company Dedicated to Your Funeral Home's Goals

  • Working with Dexcomm is simple.
    Each account has a dedicated support team of Dexcomm employees. This includes representatives from customer experience, business development and billing.  The team will monitor your account, ensure the protocol is working accordingly plan, and that the monthly bill is in line with your budget.  They will also make recommendations based on agent feedback as to what may help capture more business or make the in-call experience more natural and enjoyable for your customers.

  • Industry Expertise
    We learn about your business specific needs and work with you to create unique call answering scripts and protocols that our agents will follow when answering your phones. We've dealt with almost every scenario in the funeral home industry you can think of: emergencies on a weekend to being available on all major holidays.

  • Trusted Partnership
    We do not consider ourselves as just another vendor to you and your business. We want to sit in our customer’s chair and be an extension of what you do and how you represent yourselves. We are your trusted partner and you, ours.

Latest Funeral Home Blog Posts

5782660088, funeral-homes, [BlogPost 85849897266 Keeping Up With the Trades in a Fast and Changing World, BlogPost 46453938808 Four Funeral Home Marketing Tips To Differentiate Your Service, BlogPost 43280385805 Improving Service and Appointment Bookings with Call Center Answering: Dexcomm Case Studies]

September 23, 2022

Keeping Up With the Trades in a Fast and Changing World

This blog discusses five ways trades workers can stay on top in an ever-changing digital world!

May 4, 2021

Four Funeral Home Marketing Tips To Differentiate Your Service

Here's our tips for what your funeral home business should do when seeking to differentiate your marketing efforts.

March 19, 2021

Improving Service and Appointment Bookings with Call Center Answering: Dexcomm Case Studies

See how Dexcomm has helped businesses across a variety of industries in this overview of Dexcomm Case Studies.

Call Answering Service That's An Extension of Your Business

Dexcomm is committed to creating a long lasting, profitable partnership for your funeral home. We want you to have the confidence that our team is representing your funeral home well so you can focus on your business, not managing and fielding phone calls.


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