Mark Grant, Grant's Westside Funeral View More
Our experts will help you understand if Dexcomm is right for your business in three easy steps:
Your business is exceptional! Shouldn't communications with your clients and potential clients be that way too?
What You Can Expect:
24/7/365 representation by our friendly, professional agents based on your customized scripting leads to a great impression every time for your funeral home.
We understand that calls from bereaved families or death notifications should be handled differently than any other calls we receive, and they will always be handled with compassion and concern.
Building and keeping relation-ships with each family member that you serve is crucial. You need a partner who emphasizes values and trains specifically to understand your funeral home.
Generating new leads is only half the battle. Stop wasting your hard-earned money and see a better return for your investment with marketing support from Dexcomm.
Janine Hopper, RN, BSN, CRNFA,CNOR
In addition to being a co-owner of Dexcomm, Janine instructs Dexcomm's industry-leading Basic Medical Operator, Certified Medical Operator, and Platinum Medical Operator training programs. With over 64 years of experience in serving funeral home directors, we take great pride in representing you just as you desire. We will always serve your families with compassion, professionalism, and excellence.
The impression your callers receive is a direct reflection of your funeral home. Somewhere between juggling multiple phone lines, responding to questions, scheduling arrangements, and managing your staff, the experience you want to convey gets lost.
That is where Dexcomm can help. We free up you and your staff's time so that your focus is exactly where it should be— on your families.
As a premium contact center, we rely on 64 years of experience working with funeral directors just like you to deliver the first impression you need to build and maintain the relationships you have worked so hard to establish.
Dexcomm has matched your high expectations for excellent representation with hiring and training representatives who live our core values. We can represent your funeral home across any communication method to ensure that your business gets the support it needs from someone who understands you.
Whether you need marketing support, virtual receptionist services, consultation intake services, or traditional answering service we are here to help 24/7/365.
Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over ten years!
We put over 64 years of experience to work for you and set your practice on a path to becoming its very best in 6 easy steps.
1. QUICK, FREE CONSULTATION
2. ONBOARDING MEETING
3. ACCOUNT PROGRAMMING
4. INITIAL TRAINING
5. GO LIVE WITH YOUR ACCOUNT
6. ONGOING ACCOUNT MANAGEMENT
Quick answers to some commonly asked questions.
Absolutely! As your partner and business associate, we extend your business' availability while taking the obligation of protecting your PHI very seriously.
Yes! We are located in Carencro, Louisiana just north of Lafayette. We never outsource calls overseas. We hire locally and train our representatives in-house! If you would like to schedule a tour to meet our team in person or via web conference, please let us know. We would love to have you visit with us and meet the awesome team we have here!
When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes the exact answer phrase that we greet the caller with when we answer the phone. Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call.
We have a proven process for setting up your answering service account. Our goal is to bring value to your business by providing an exceptional experience for your customers and potential customers.Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and deliver messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller.
We are a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work hard to earn your business month after month. In fact, our average customer tenure is over 10 years, despite having monthly agreements.