Helping Businesses Stay Connected

Dexcomm telephone answering service customer service representatives answer on your behalf to act as an extension of your office. Our telephone answering services are 100% customizable and can be molded to fit the needs of your business. Call scripting is customized to your instructions, ensuring we gather only the information you request, in the manner that you expect. Messages can be sent to the appropriate personnel via email, text message, or fax, and our advanced software can be configured to upload data to your existing system or build reporting to give you insight about your calls. Account customization makes the differences between your office and our  overflow answering service indistinguishable.

 

Proven Processes For Telephone Answering Service

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over 10 years!

Our team has decades of experience and knowledge, not only in the answering service industry, but in many areas that impact the businesses of our clients – operational excellence, programming and development, quality assurance, nursing, training, and communication, just to name a few. This experience comes together in a team of individuals who can do much more for your company than answer phone calls. Your business is set on a path to becoming its best. Take a look at the process that we follow. Learn More

 

Experience You Can Rely On

When you use Dexcomm for your telephone answering service needs our top-of-the-line messaging platform gives us the flexibility to provide service to large organizations with multiple on-call departments and complex schedules, or to the small business owner wearing several hats who needs overflow answering service. We are part of several beta-testing teams with our vendors to ensure that we are innovative while providing solutions for your needs.

 

Tailored Solutions For Your Business

HVAC companies, law offices, medical officescosmetic practices, and anyone who needs a pleasant voice to represent their business will benefit from Dexcomm’s traditional answering services. In fact, we are more than just an answering service. Dexcomm becomes an extension of your business at a fraction of the cost. We are here to help you, as a partner, so that your callers receive care, compassion, and attention to their needs – all while upholding your company’s mission and your vision.

Frequently Asked Questions

What types of answering services does Dexcomm offer? 

Dexcomm’s telephone answering service customer service representatives answer calls on your behalf to act as an extension of your business. Our answering services are completely customizable, meaning they can be molded to fit the unique needs of your business. We can also forward messages using our top-of-the-line messaging platform and help craft call scripts with escalation protocols specifically designed for your operation.

What are the drawbacks of hiring a cheap telephone answering service? 

When you hire a cheap telephone answering service, you’re likely to be less than thrilled with your results. Call agents may be unprofessional and unhelpful, and in some cases, may not answer calls at all. That’s why it pays to go with a premium telephone answering service you can trust, such as Dexcomm!

How does Dexcomm train its employees to answer telephones? 

Our phone agents are highly trained with multiple levels of in-house certification classes, which include role-playing, classroom work and hands-on experience. We also commit to continued training and career development to keep our employees current on changes for your account, best practices and technology upgrades.

Does Dexcomm integrate with Service Titan? 

Yes, we do! Our field service software integration capabilities make us uniquely equipped to book service appointments directly in your system, eliminating redundant data entry and saving your business time and money.

How does an answering service work? 

When you partner with an answering service such as Dexcomm, highly trained customer service representatives answer calls on your behalf. Your answering service can be as simple as taking a name, phone number and message to be delivered or as comprehensive as asking specific questions and directly booking service jobs.

Want to learn more about how Dexcomm can support your specific industry? 

Check out our case studies to learn how we’ve helped businesses in industries such as home services, cosmetic and plastic surgery, funeral services and more.

What is Dexcomm’s average time to answer a call? Is there a set SLA? 

Our in-house standard is to answer 80% of ALL calls in 3 rings or less (18 seconds or less)

How does billing work for Dexcomm? 

We send out a monthly invoice on the first of each month that includes the base rate for the current month and any overages from the previous month. We offer various levels of integration at different price points to ensure your plan makes sense for your business in particular. Check out our pricing calculator to get a pricing estimate for our answering services.

Awards & Recognition

CAM_X AOE Top Ten 2018

naeo 2017

atsi 2017