About

When you learn about a business partner, you have lots of questions- What is it like to work with them? What is their personality? Will they fit within my business' core values? Get to know us and what it is like to work with us.



Why Dexcomm ?

Many of our best clients choose to partner with us because of the way we represent them on the phone, yes, but our partnership is deeper than that. our culture and our commitment to our customers, callers, and co-workers. It motivates us to treat every caller as if they are the most important person in the world, and when we are connected to them, they are. Learn more about Dexcomm and what makes us the choice as your answering service partner anywhere in the U.S and Canada.

 

What Makes A Great Partner

“What makes a great partner?” is something that we are always finding better ways to answer. Qualities like character, great listening skills, motivation to do a great job, and passion for what they do are wonderful starts.

Add to that our commitment to represent your business the way you desire, our people, core values, and a legacy of excellence and you have a winning formula for a successful business and a successful business partner.

What really drives and fuels our passion is when our clients share with us how we’ve made a positive difference in their company. Offering the best telephone answering services and call center services available is what we’re all about.

A Proven Process for Your Success

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over 10 years!

Our team has decades of experience and knowledge, not only in the answering service industry, but in many areas that impact the business of our clients – operational excellence, programming and development, quality assurance, nursing, training, and communication just to name a few. This experience has lead to a team of individuals who can do much more for your company than answer your phone. You are on your way to making your business its best.  Take a look at the process that we follow.

Getting to Know You

  • Listen as a partner and consultant to understand your answering service needs
  • Understand your goals and expectations
  • Confirm we are an excellent partner for your business

Onboarding Meeting

    • Gathering information needed to handle your calls
    • Meet your dedicated account manager and others who will support your account
    • Confirm how you would like calls handled
    • Recommend best practices of what is working well for others in your industry

Account Programming

  • Custom programming of your account by the best in the industry
  • Testing of programming by our quality assurance team
  • Final meeting with your team, your account manager, our sales executive, and Client Care Supervisor

Training

  • Your needs and expectations are communicated to our Team Leaders, Floor Leaders, and the rest of the team
  • Dexcomm’s Registered Nurses, Supervisors for Client Care  and Operations, and curriculum coordinator train our team
  • Team completes training and is ready for your calls

Go Live

  • Check-ins when you will begin service, and then as frequently as you need- we recommend monthly or quarterly
  • Our Client Care, Operations, Quality Assurance, and Billing teams monitor and follow up to ensure we are meeting your expectations
  • We will access your usage to make sure you’re on the right plan.

We Help You Reach Your Growth Goals

We’re here to help you reach your business goals by making your communication more efficient.

As a partnership-focused answering service, you can be assured that we’re accountable to you and your success and that we are looking out for your long-term success.

Our Agents

When we conduct new applicant interviews, we tell prospective employees they must be passionate about helping others in order to work for us. This ensures a more consistent customer experience for your callers.

We focus on providing industry training and self-improvement opportunities for our entire staff. This assists with personal growth and in turn produces a more engaged workforce who understand the importance of keeping your customers happy.

Every employee at Dexcomm is infused with a desire to serve, a yearning to help others, and the aspiration to fully develop their own potential. We work together to have a positive impact on the lives of thousands of people—our customers and callers—every day. Our values, our history, and our experience together define the spirit of service within each of us.