- APPOINTMENT SCHEDULING
- INBOUND MARKETING SUPPORT
- OUTBOUND MARKETING SUPPORT
- PRACTICE MANAGEMENT SYSTEM INTEGRATION
- APPOINTMENT REMINDERS
- CUSTOMER SERVICE
- DEALER LOCATE SERVICE
- VOICEMAIL
First-Class Call Center Quality
Our clients depend on us each day to represent them in a first-class manner. Delivering the best possible customer experience requires us to draw upon all our past experiences and leveraging them for your benefit. That’s why we have a dedicated team who focus on leading, monitoring and developing our call center staff. Our core value of personal growth and development means that we see quality as a process of continuous improvement. Our Quality Assurance Director oversees our best-in-industry quality assurance process to deliver excellent results for your business.
Dependable and Reliable Call Center Service
Being available to our clients 24/7 call center make planning ahead a priority. We have designed a triple redundant system for telephony, data, and power to ensure that we achieve our goal of 99.999% up time. We are also site certified by the Association of Teleservices International and a member of their agent certification, site certification and 24/7 certification hall of fame.
GET TO KNOW DEXCOMM
Professional and Friendly Call Center Staff
Our call center team is made up of some of the best people you can expect to meet. In fact, many of our new customers come to us by referral or after calling in on another client’s line. We’re great at handling all types of calls and callers. Even the ones that can be difficult. Our professionalism is appreciated and frequently recognized by our clients. Our goal is to always leave your callers with an excellent service experience each time they speak with us.
The Art and Science Behind Great Service
There is both an art and a science to providing award-winning service. Our scheduling system makes sure that we have the right number of operators ready to answer your calls. Our proprietary system uses multi-variable formulas to calculate the optimal schedule. Our average time to answer, abandon rate, and service levels are some of the best in the industry.
Hiring for Fit
Dexcomm’s agents are hired based on their fit with our core values through an intensive, multi-step interview process. They are then trained and rewarded for providing excellent service to our clients, so they are always motivated to represent you in a world-class manner.
Industry-Leading Training
Our initial training process for every agent is twelve months long and goes through specific training for each of our clients that we serve. We spend ten times the amount of time working with new team members than the industry average. This upfront investment of time and money is something we will always do because you get the best service and the most professional operators as a result.
Operating with RESPECT
Dexcomm’s operational model revolves around acclaimed research conducted by Dr. Paul Marciano, which focus on seven key drivers for employee engagement. Why? Because we believe that our biggest asset is not our infrastructure or world-class technology. It is our people. The very ones that will represent your business every day. That’s how we maximize your ROI and give you peace of mind that the best call center staff is handling your calls.
