- Appointment Scheduling: Our integration capabilities enable call center agents to schedule appointments for you directly in ServiceTitan, simplifying and streamlining processes to help you work more efficiently.
- Appointment Reminders: We can send automated appointment reminders and receive confirmations through our web-based notification system without your involvement, so you and your team can focus on best serving your clients.
- Inbound Marketing Support: We can take orders from your customers and capture their preferences in terms of size, style, quantity, shipping and more. Our software provides upsell and cross-sell links with full scripting and conditional branching capabilities, so every call can be both a customer service call and an order call.
- Outbound Marketing Support: Adding a toll-free number with live answering for your advertising enables our professional, highly trained staff to support all types, including pay-per-click, television, radio, display, print, billboard or social media.
- Practice Management System Integration: We’ll explore opportunities to integrate your practice management system, which allows us to schedule appointments, take orders and more — all with the click of a button.
- Customer Service: We can offer the support your customers need (whenever they need it) based on frequently asked questions and answers provided by your team.
- Product Knowledge: Each of our call center agents is specifically trained to support the businesses and industries Dexcomm serves.
