Growing your business

IS ONE CLICK AWAY

 

Our experts will help you to understand if Dexcomm is right for your business in three easy steps:

 

  • Give us a little information
  • Quick and easy assessment of your needs
  • Start turning callers into new consults

Oil & Gas Industry Answering Services

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Your business is exceptional! Shouldn't communications with your clients and potential clients be that way too?

What You Can Expect:

  • Professional representation any time day or night to your specifications.
  • Custom solutions for your business—scripting, message delivery, and escalation. 
  • The most powerful telephony, data, and scripting in the industry.
  • More time to focus on what you do best - running your business.

Solutions For Your Business

24 hr AS-1

Answering Service

 

Award-winning representation!

24/7/365 representation by live, professional agents based on your customized protocols. Ensure that your account managers have the backup they need 24/7 to keep your clients satisfied. 

 

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Alarm Monitoring

 

Peace of Mind! 

 

You can have the peace of mind that your alarm monitoring has automated escalation 24/7/365 with the assurance that a live voice is there whenever needed.  

 

 

 

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Service & Supply Intake 

Start growing your business!

Our job is to help you grow your business. Whether you need support with equipment rental, sales, service, or purchase order calls, we are here to make sure they don't get missed. 

 

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Hotline Support

 

Stay Compliant!

 We can help with OSHA compliance, emergency lines, check-in lines for employees, or disaster backup lines, so that calls are not missed.  

 

WHAT TO EXPECT WHEN WORKING 
WITH DEXCOMM

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over ten years!

We put over 64 years of experience to work for you and set your business on a path to becoming its very best in six easy steps.

6 PROVEN STEPS TO SUCCESS

1. QUICK, FREE CONSULTATION

2. ONBOARDING MEETING

3. ACCOUNT PROGRAMMING

4. INITIAL TRAINING

5. GO LIVE WITH YOUR ACCOUNT

6. ONGOING ACCOUNT MANAGEMENT

 


 

Plans And Pricing Get A Quote Schedule A Consult

 


 

How do you know how to handle my calls?

When your phone line rings into Dexcomm, our screens immediately display information about your oil & gas company. This includes the exact answer phrase that we greet the caller with when we answer the phone. Your account also includes intelligent response pages that have information that's relevant to your industry. These guide us on what information you need us to gather on the call. Whether fielding calls from your employees out on the job or representing you during a time-sensitive emergency situation, our representatives will handle your calls professionally and efficiently.

Does your answering service cover work alone situations?

Our customer service representatives are prepared and available 24/7 to respond to calls from your employees who are working alone in the field. This includes urgent calls and emergency response. Our comprehensive training program will ensure that our callers know when to escalate a situation and how to document all interactions.

You are based in Louisiana, what is your redundancy plan for severe weather?
Because we are based in Louisiana, we know a thing or two about preparing for inclement weather. We have three redundant systems for power, data, and telephony so that we can serve our clients with a 99.9% uptime rating. In fact, we are the ones our clients turn to when they experience ice storms, floods, hurricanes, or any other severe weather. Read more about our disaster preparedness and redundancy plan. 
Is your answering service available 24/7?
Yes! Because we are always open, Dexcomm provides 24-hour telephone answering service 365 days per year, seven days a week. This includes holidays.
Do I have to sign a contract?

We are a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work to earn your business month after month. In fact, our average customer tenure is over 10 years, while always having monthly agreements.


At Dexcomm, we look forward to creating a custom answering service program built for the needs of your growing business. View our pricing and plans today to find the ideal solution.

What Our Clients Are Saying

“When we first moved to our current location in Broussard several years back, a decision was made to switch from Dexcomm to a local answering service. It only took a few weeks to realize what a mistake we made. Since switching back to Dexcomm the service and professionalism has been a welcomed difference. In our line of business we have personnel on call 24 hours a day, 7 days a week. We are confident that we can always depend on Dexcomm to assist us in our after hour business telephone needs. It is a pleasure working with such a ‘Top Notch’ organization!”

Wayne LeBlanc, Total Safety, Inc. View More