Growing your business

IS ONE CLICK AWAY

 

Our experts will help you to understand if Dexcomm is right for your business in three easy steps:

 

  • Give us a little information
  • Quick and easy assessment of your needs
  • Start turning callers into new consults

Set Your Business Apart

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Your business is exceptional! Shouldn't communications with your clients and potential clients be that way too?

What You Can Expect:

  • Professional representation any time day or night to your specifications.
  • Custom solutions for your business—scripting, message delivery, and escalation. 
  • The most powerful telephony, data, and scripting in the industry.
  • More time to focus on what you do best - running your business.

Solutions For Your Business

24 hr AS-1

Answering Service

 

Award-winning representation!

24/7/365 representation by live, professional agents based on your customized protocols. Ensure that your account managers have the backup they need 24/7 to keep your clients satisfied. 

 

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Alarm Monitoring

 

Peace of Mind! 

 

You can have the peace of mind that your alarm monitoring has automated escalation 24/7/365 with the assurance that a live voice is there whenever needed.  

 

 

 

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Service & Supply Intake 

Start growing your business!

Our job is to help you grow your business. Whether you need support with equipment rental, sales, service, or purchase order calls, we are here to make sure they don't get missed. 

 

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Hotline Support

 

Stay Compliant!

 We can help with OSHA compliance, emergency lines, check-in lines for employees, or disaster backup lines, so that calls are not missed.  

 

Dexcomm Cosmetic and Aesthetic Answering Service

Janine Hopper, RN, BSN, CRNFA,CNOR

In addition to being a co-owner of Dexcomm, Janine assists with Dexcomm's industry-leading Telephone Answering Service Operator training program. Every call is handled with the professionalism and excellence you would expect from a business located in the heart of the oilfield industry. 

 

Professional Communication Solutions For Your Business

 

Give The Best Impression Every Time

The impression your clients and prospective clients receive when they contact you is a direct reflection of your business. Somewhere between juggling multiple phone lines, responding to questions, scheduling meetings,  and managing office staff, the experience you want to convey gets lost.

Keeping Your Focus Where It Should Be

That is where Dexcomm can help. We free up you and your staff's time so that your focus is exactly where it should be— on your business. 

As a premium contact center, we understand the oil and gas industry and deliver the first impression you need to help manage your communications and bring in revenue for your business

Missed Calls Are Missed Business

How many appointments are you missing? Find out here

Each time you don't respond in a timely manner to your clients and prospective clients, you are throwing money away. Dexcomm's highly trained representatives can represent your business across any communication method to drive growth and increase your bottom line at a fraction of the cost it would take to hire full-time staff. 

Optimize Your Communications

Whether you need hotline support, virtual receptionist services, purchase order intake, or traditional answering service, we are here to help 24/7/365. 

WHAT TO EXPECT WHEN WORKING 
WITH DEXCOMM

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over ten years!

We put over 64 years of experience to work for you and set your business on a path to becoming its very best in six easy steps.

6 PROVEN STEPS TO SUCCESS

1. QUICK, FREE CONSULTATION

2. ONBOARDING MEETING

3. ACCOUNT PROGRAMMING

4. INITIAL TRAINING

5. GO LIVE WITH YOUR ACCOUNT

6. ONGOING ACCOUNT MANAGEMENT

Are You HIPAA Compliant?

Absolutely! As your partner and business associate, we extend your business' availability while taking the obligation of protecting your PHI very seriously.

  • Every employee at Dexcomm undergoes HIPAA and HITECH compliance education.
  • Annual risk assessments and continuing education are conducted by our compliance Attorney.
  • Data is stored and transmitted with the highest level of encryption.  
Are you based in the United States?

Yes! We are located in Carencro, Louisiana just north of Lafayette. We never outsource calls overseas. We hire locally and train our representatives in-house! If you would like to schedule a tour to meet our team in person or via web conference, please let us know. We would love to have you visit with us and meet the awesome team we have here!

You are based in Louisiana, what is your redundancy plan for severe weather?
Because we are based in Louisiana, we know a thing or two about preparing for inclement weather. We have three redundant systems for power, data, and telephony so that we can serve our clients with a 99.9% uptime rating. In fact, we are the ones our clients turn to when they experience ice storms, floods, hurricanes, or any other severe weather. Read more about our disaster preparedness and redundancy plan. 
Is Your Answering Service Available 24/7?
Yes! Because we are always open, Dexcomm provides 24 hour telephone answering service 365 days per year, seven days a week. This includes holidays. 
How Do You Know How to Handle My Calls?

When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes the exact answer phrase that we greet the caller with when we answer the phone. Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call.

We have a proven process for setting up your answering service account. Our goal is to bring value to your business by providing an exceptional experience for your customers and potential customers. Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and delivering messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller. 

Do I Have to Sign a Contract?

 

We are a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work to earn your business month after month. In fact, our average customer tenure is over 10 years, while always having monthly agreements. 

What Our Clients Are Saying

“When we first moved to our current location in Broussard several years back, a decision was made to switch from Dexcomm to a local answering service. It only took a few weeks to realize what a mistake we made. Since switching back to Dexcomm the service and professionalism has been a welcomed difference. In our line of business we have personnel on call 24 hours a day, 7 days a week. We are confident that we can always depend on Dexcomm to assist us in our after hour business telephone needs. It is a pleasure working with such a ‘Top Notch’ organization!”

Wayne LeBlanc, Total Safety, Inc. View More