Growing Your Practice

is one click away

 

Your free consultation will help you to understand if Dexcomm is right for your practice.

 

Three easy steps:

 

  • Give us a little information
  • Quick and easy assessment of your needs
  • Start turning callers into new consults

PROFESSIONAL COSMETIC ANSWERING SERVICE

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Your practice is exceptional!  Shouldn't communication with your patients be that way, too?

What You Can Expect:

  • Compassionate, professional representation, any time day or night
  • Custom solutions for your practice
  • Integration with popular EMR and PMS software
  • More time to focus on patients and do what you do best

 

 

Solutions For Your Practice

24 hr AS-1

Answering Service

 

Award-winning representation!

24/7/365 representation by our friendly, professional agents based on your customized scripting leads to a great impression every time for your practice.

 

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EMR/PMS Integration

 

We can use your software!

We have experience using some of the most popular cosmetic, plastics, and aesthetics EMR and PMS software programs so you always have seamless communication. 

 

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Appointment Intake & Reminders 

Start growing your practice!

Our agents are trained by our co-owner and CNOR registered nurse, Janine Hopper to understand the cosmetic, plastic, and aesthetics industry like no other answering service can. 

 

 

In addition to being a co-owner of Dexcomm, Janine instructs Dexcomm's industry-leading Basic Medical Operator, Certified Medical Operator, and Platinum Medical Operator training programs. With over 14 years of experience in plastics surgery, aesthetics, and cosmetic surgery fields, she takes pride in preparing our representatives to understand your procedures and protocols and serve your practice with compassion, professionalism, and excellence. 

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Marketing Support

 

Don't let leads slip away!

Generating new leads is only half the battle. Stop wasting your hard-earned money and see a better return for your investment with marketing support from Dexcomm.

 

WHAT TO EXPECT WHEN WORKING 
WITH DEXCOMM

6 PROVEN STEPS TO SUCCESS

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over 10 years!

We put over 64 years of experience to work for you and set your practice on a path to becoming its very best in 6 easy steps.

1. QUICK, FREE CONSULTATION

2. ONBOARDING MEETING

3. ACCOUNT PROGRAMMING

4. INITIAL TRAINING

5. GO LIVE WITH YOUR ACCOUNT

6. ONGOING ACCOUNT MANAGEMENT


 

Plans And Pricing Get A Quote Schedule A Consult

                   


 

Are You HIPAA Compliant?

Absolutely! As your partner and business associate, we extend your business' availability while taking the obligation of protecting your PHI very seriously.

  • Every employee at Dexcomm undergoes HIPAA and HITECH compliance education.
  • Annual risk assessments and continuing education are conducted by our compliance attorney.
  • Data is stored and transmitted with the highest level of encryption.  
Are you based in the United States?

Yes! We are located in Carencro, Louisiana just north of Lafayette. We never outsource calls overseas. We hire locally and train our representatives in-house! If you would like to schedule a tour to meet our team in person or via web conference, please let us know. We would love to have you visit with us and meet the awesome team we have here!

You are based in Louisiana, what is your redundancy plan for severe weather?
Because we are based in Louisiana, we know a thing or two about preparing for inclement weather. We have three redundant systems for power, data, and telephony so that we can serve our clients with a 99.9% uptime rating. In fact, we are the ones our clients turn to when they experience ice storms, floods, hurricanes, or any other severe weather. Read more about our disaster preparedness and redundancy plan. 
Is Your Answering Service Available 24/7?
Yes! Because we are always open, Dexcomm provides 24-hour telephone answering service 365 days per year, seven days a week. This includes holidays.
How Do You Know How to Handle My Calls?

When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes the exact answer phrase that we greet the caller with when we answer the phone. Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call.

We have a proven process for setting up your answering service account. Our goal is to bring value to your business by providing an exceptional experience for your customers and potential customers. Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and deliver messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller. 

Do I Have to Sign a Contract?

We operate on a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work hard to earn your business month after month. In fact, our average customer tenure is over ten years, despite having monthly agreements. 

How quickly can we begin using Dexcomm's services?

Dexcomm believes that the key to a great partnership requires that we get off on the right foot early on. In order to deliver results that exceed your expectations, we will take our time getting to know you and your needs. Because we have over six decades of experience in developing customized solutions for our partners, we can often get started quickly.

Your start date will depend on the complexity of your account and the needs of your practice. Most new clients start as quickly as 48 hours after receiving paperwork.

Happy Dexcomm Clients

“We’ve been with Dexcomm since we opened. Dexcomm has consistently taken care of our patients in the manner that we want them taken care of. Dexcomm also continues to keep up with the ever changing environment and offers so many ways to make things easier for us to do business and handle our patients’ after hours requests. Thank you Dexcomm!”

Stefanie Ardoin, Acadian ENT & Facial Plastic Surgery View More

From The Blog