Skip to content
Close
CUSTOMER LOGIN
CUSTOMER LOGIN
Award-Winning Solutions to Grow Your Plumbing Business

Plumbing Answering Service

Plumbing is a round-the-clock industry—your customers can experience home services issues at any given moment in time. Instead of leaving your callers wondering if you'll be able to serve them, let’s keep your customers connected to you, day or night.

Partnering with Dexcomm as Your Plumbing Answering Service

At Dexcomm, we answer for your business as though we're sitting in your office (a result of our Proven Process), and we also have a reputation for offering compassionate, professional customer service. But when it comes to the trades, we train our CSRs specifically for home services, offer ServiceTitan and Housecall Pro integrations, and pair you with one member of our dedicated Account Management Team (who gets to know your plumbing business like the back of their hand).

Dexcomm CSR
TOUCH
CSRs Trained for the Plumbing Industry
CSRs Trained for the Plumbing Industry

We train our CSRs to confidently speak on terms like water heaters, garbage disposals, and septic tanks so they can truly speak your business's language.

Read More
ServiceTitan
TOUCH
ServiceTitan Integration
ServiceTitan Integration

Using ServiceTitan to book jobs? We can integrate with your ServiceTitan instance to book jobs as we answer your calls.

Read More
Dexcomm Danielle Programmer
TOUCH
Partnership Built for You
Partnership Built for You

We know that a lot goes into the inner workings of your plumbing business. That's why we pair our plumbing partners with just one of our account managers, who is always ready to listen to your goals and make them happen.

Read More
Housecall Pro Answering Service
TOUCH
Housecall Pro Integration
Housecall Pro Integration

We'll integrate with your Housecall Pro account to book jobs while we answer your calls.

Read More

"Dexcomm does a good job, and we've found them reliable in what they do and what we need them to do. I would recommend them."

Viking Plumbing

Matthew LittauViking Plumbing
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent
Nexstar Network LogoThe Blue Collar Success Group LogoLEAP Partners LogoServiceTitan LogoInnoven Services LogoRoto Rooter Franchisee Association LogoApex - non transparent

Reliable Answering Services for Plumbing & Sanitation Companies

 
A plumbing answering and virtual receptionist company can help your plumbing business handle a larger amount of service calls, schedule more appointments, and talk to customers after hours, during call overflow, or round-the-clock—achieving increased growth and revenue.
 
This is because your potential (and existing) plumbing customers can call at any moment with a problem that you can solve, but a phone call or emergency need that's missed can cost hundreds, or even thousands of dollars of potential lost revenue.
 
Having a call answering company act as your virtual receptionist can not only recover lost revenue but also save you the costs of hiring additional customer service personnel. Plus, our per-minute billing setup means you only pay us for the minutes we're answering your calls.
 
Call answering and scheduling services can help to alleviate the administrative burden of answering calls (on yourself or your staff), reduce the costs that come with managing receptionists or extra administrative personnel, and help you to increase your overall profitability.
 
Smiling Dexcomm Agent

Awards & Recognition

CAM-X 2022 Platinum Award of Excellence

N.A.E.O. Superior Agent Service Award

We are a NexStar Gold Tier Strategic Partner

Dexcomm Case Study

Dexcomm’s solutions helped Roto-Rooter Plumbing in Baton Rouge close 62% of 3,315 jobs booked from after-hours callers.

DOWNLOAD THE CASE STUDY

FAQs

Should I partner with a plumbing answering service?

If you're losing out on opportunity after opportunity because you're missing calls or providing poor, inconsistent customer service, you should partner with an answering service.
How will you provide quality support to my callers?

When you onboard with our team, we truly get to know the ins and outs of your business, which enables us to build scripts that are both easy-to-follow and flexible for our agents (and/or AI)—all while totally reflecting your brand’s voice.
How does billing work?

We bill by the minute, and the price you pay per minute varies based on your selections—AI or live answering, integrations, portal access, and so on and so forth. Schedule a quick call with us here for a free, no-commitment, personalized quote.
Am I billed for hold time? Holds where your callers are simply waiting for service are never billed to your account. However, if our agents are actively working on a solution while your caller is on hold, those minutes are billed. You’ll only ever pay for the time we spend actively helping your callers. And for full peace of mind, you can always verify by requesting your call recordings (or if you’ve chosen a Dexcomm portal, by accessing calls there anytime).
How will I receive my messages?

In short—any way you prefer! We can send your messages by text, email, through your Dexcomm portal, or customize delivery to fit your workflow.
Does Dexcomm answer for both residential and commercial contractors?
Yes, absolutely! Whether you provide plumbing services for residential or commercial customers (or both), we can field and answer calls and even book service appointments directly.

Get a Free Quote

Curious about partnering with Dexcomm? Reach out to receive a no-obligation quote.
Let's Talk About It