When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes the exact answer phrase that we greet the caller with when we answer.
Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call and how to handle the call.
We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and delivering messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller.
