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Frequently Asked Questions

• Why is Dexcomm different?
  We exist to bring compassionate, professional concern to communications.  Like every answering service, we train our staff to be thorough and professional, taking a complete message from every caller.  What sets us apart is hiring staff specifically for compassion and concern for others, reinforcing these traits in training and supervision, and requiring them every minute of every call.  Our staff engages with every caller to ensure they get the full message, not just the words, so you can rest easy.
• Is your answering service available 24/7?
  Yes! Dexcomm provides 24 hour telephone answering service 365 days per year, seven days a week. This includes holidays. We have taken great measures to ensure a 99.9% uptime record. These include our triple redundant systems for power, telephony, and data. 
• How do you know how to handle my calls?

  When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes the exact answer phrase that we greet the caller with when we answer.

  Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call and how to handle the call.

  We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and delivering messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller. 

• How much does an answering service cost?
  Dexcomm has customized plans based on the level of integration you desire. We bill by the amount of time we work for you and will help you select a plan to match the unique needs of your business.
• Can I change my answering service plan?
  As your partner, we will monitor your usage for the first few months to make sure you are on the right plan. If you ever have questions about your plan or how to streamline call handling, let us know, and we will be happy to help you to get the services you need at a rate that makes sense. Our customers often grow with us as we become more and more a part of their business operations, and we will always make changes with your consent and with your long-term interests in mind. 
• Do I have to sign a contract?
  We operate on a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work to earn your business month after month. In fact, our average customer tenure is over ten years, while retaining monthly agreements. 
• When WON'T we be a good fit?
  • If you are only looking for a short-term solution (i.e. less than 3 months)
  • If cost is a more important factor than quality in selecting a call center or answering service
  • Your callers are known to be exceedingly belligerent or rude to our staff