Choose Your Level of Integration

Don’t get stuck with an inflexible bucket of minutes that doesn’t make sense for your business. Simply choose your level of integration with us and get the value-added services you need, at a price that works for you.

Professional


Solid and Powerful:

  • 24/7 live telephone answering service
  • 100% US-based, highly trained agents
  • Custom smart call scripting
  • Free message delivery with unlimited escalation methods included

Starting at $1.29 per minute

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Compare Plan Features

Explore our plan features to find the level of integration that best fits your business.

FEATURES PROFESSIONAL PREMIUM
Live Voice Answering
Call Transfer Patching
Customized Greetings Available
Text and Email Delivery
Basic Scripting
Advanced Scripting
Appointment Scheduling and Reminders
Dedicated Account Manager  
Integration with your PMS/EMR/CRM software  
Web portal access to real time messages and on-call schedules included  

All Plans Include:

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24/7/365 Coverage

Our compassionate, professional agents are available for you and your callers every hour of every day during the year.

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Simple

Contracts


We operate as your partner with simple agreements and a monthly billing cycle (never 28-day billing periods).

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Peace of Mind


We have the best data, telephony, and power redundancies in the industry to ensure uptime, speed, and peace of mind for your business.

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Local Number


We can provide a forwarding number to you and we can answer it directly or you can forward your lines anytime.

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Full Customization

Our team uses advanced, intelligent scripting and programming technology to customize your account behavior and scripting to fit your unique business needs.

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Any Message Delivery Method

Chose what works best for your business or on-call personnel. We provide any combination of live patching, email, text, fax, and alpha paging to receive your messages in real-time or as a summary the next day.

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No
Hidden Fees


We only bill for agent time that is worked on your behalf. Will never charge you hidden fees like “system time”,  Message delivery fees, Holiday Fees, Weekend Fees, Fax Charges, After Hours fees, Extra line fees, or DID charges.

 

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Fully HIPAA and HITECH Compliant

We take our role as your Business Associate to protect your callers’ protected health information seriously. Our agents undergo extensive initial and ongoing HIPAA and HITECH training to provide secure communication solutions.

Frequently Asked Questions

Can I add, upgrade, or remove services later?

Absolutely. Change is a constant in business. We want you to have the level of integration that makes sense for your business with service that exceeds your expectations. Our team will be happy to assist you in making any changes necessary to your account.

 

Do you require a contract?

We typically require only a monthly contract. We spend time getting to know your business so we understand your expectations before we answer calls on your behalf. That way, you receive service that makes you look good without requiring a long-term contract. Month-to-month contracts also mean that we have an incentive to continue to earn your loyalty month after month for a lifetime partnership. Our clients agree, with our average tenure being over 10 years (120 plus months)!

What sets Dexcomm apart from other answering services?

We exist to bring compassionate, professional concern to communications.  Like every answering service, we train our staff to be thorough and professional, taking a complete message from every caller.  What sets us apart is hiring staff specifically for compassion and concern for others, reinforcing these traits in training and supervision, and requiring them every minute of every call.  Our staff engages with every caller to ensure they get the full message, not just the words, so you can rest easy.

 

I'm not sure what level of service I need. Can you help me figure it out?

You bet! Sometimes it can be hard to choose the right level of integration that matches your current and future business needs. No worries, though.  A quick, easy consultation with an expert member of our team can help you to find the right solution for your business. Schedule it here for a time that is convenient for you. 

What kind of account support can I expect?

We take your success with us personally. Your dedicated account manager and our entire team will have your back every step of the way, from your first day of on-boarding, to answering calls while you take your family vacation.

How does Dexcomm charge?

As your partner, we make our pricing simple. You are charged for the time an operator is actively working for you.

When your account begins with Dexcomm,  our experienced account managers and billing team work with you to determine the optimal number of minutes for your unique needs. This usually takes about a month.

We want you to stay within your base allotment of minutes because we use base minutes as one of many factors that help us determine staffing for our operations center. You only pay at an overage rate if you exceed your base number of minutes during the month. As your partner, you can always expect us to continue to work alongside of you to review, understand, and optimize your bill as your needs and business grow and change.

If you have used answering services before, you may have received 13 invoices a year (28-day billing). Dexcomm will always bill you monthly and there are no holiday charges, hidden system time charges, or fees. That is what partnership is all about.

What's your onboarding process like for new customers?

We've developed a proven onboarding process to ensure that your partnership with us meets and exceeds your expectations. Learn more about it here.

WANT TO TALK NOW?

Speak to an expert right now about your needs

1-337-236-8300

SEND US AN EMAIL

No time to talk right now? Start a conversation with an expert via email

info@dexcomm.com

 

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