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Answering Service that Books with ServiceTitan

As a Gold ServiceTitan Partner, Dexcomm's 24/7 agents are capable of booking jobs directly into your existing ServiceTitan system

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What is ServiceTitan?

ServiceTitan is the software many HVAC, plumbing, and electrical contractors run their entire business on — scheduling, dispatch, technician routing, job history, and invoicing, all in one system. If your team uses ServiceTitan, it's likely the single source of truth for every job from the first call to the final invoice.

That's exactly why it matters who answers your phone. A missed call — or one that gets scribbled on a sticky note instead of logged correctly — is a job that never makes it onto your board. As a Gold ServiceTitan Partner, Dexcomm's agents connect directly into your account, so every call becomes a job in ServiceTitan the same way it would if your own front desk answered it.

 

How Does Dexcomm's ServiceTitan Integration Work?

Through an API Integration, Dexcomm's Live and AI agents can connect directly to your ServiceTitan account, allowing them to log new jobs, view existing customer information, job history, and open tickets. Combined with Dexcomm's 24/7 coverage and your custom protocols, we can provide around-the-clock professional and compassionate customer support that sounds like it's coming from your office.

 

 

1
Dexcomm Agent Answers Your Call
Whether your team is occupied helping other customers or it's after hours and everyone has gone home, Dexcomm agents are ready to greet your callers with compassion and professionalism.
2
Dexcomm Agent Gathers Caller Details
Our agent begins gathering information from your customer, including whether they have an existing record in your system, details about their job request, and contact information.
3
Job is Booked Directly Into ServiceTitan
The customer's information is entered directly into your ServiceTitan platform, and the job is booked onto your board. Based on the on-call protocols you establish and on the nature of the call, our agent can either escalate the call to someone on your team or queue it to be addressed when your team can address it.
Dexcomm Agents Collaborating
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Dexcomm's Proven Process
Dexcomm's Proven Process

It's our Proven Process that ensures we understand your protocols inside and out, allowing our agents to answer as if they were in your office.

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Housecall Pro Answering Service
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Housecall Pro Integration
Housecall Pro Integration

We'll integrate with your instance of Housecall Pro to book jobs for you while we answer.

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A Partnership Unique to You
A Partnership Unique to You

As an HVAC business, you'll be paired uniquely with one of our account managers who will get to know the entirety of your business—communications goals, challenges, and all.

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Dexcomm Agent
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CSRs Trained for the HVAC Industry
CSRs Trained for the HVAC Industry

Furnaces. Duct work. Ventilation. Boilers. We train our CSRs to confidently speak on these terms (and the like) so they can effectively serve your HVAC callers.

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“Because of Dexcomm, we never missed a call. It makes us think about how many calls and how much business we missed in the past prior to hiring Dexcomm!"

Temp Control Heating & Air Conditioning Services

Doug KiddTemp Control Heating & Air Conditioning Services

Awards & Recognition

Servicetitan gold partner

N.A.E.O. Superior Agent Service Award

We are a NexStar Gold Tier Strategic Partner

FAQs

Do you use API integration with ServiceTitan, or manual login? We use an API integration to provide faster, more accurate service without requiring your team to stay on call.
Can you book jobs directly into ServiceTitan? Yes, we can book jobs directly into your ServiceTitan account.
Does the integration still work if Lanyap AI answers instead of a live agent? Yes. Lanyap logs the same information into your system as a live agent — customer details, job type, urgency, and scheduling — so it doesn't matter which one picks up the call.
What's the difference between a live agent and Lanyap AI on an integrated call? Both follow your scripts and protocols and sync to your system the same way. Live agents are best for complex or sensitive calls; Lanyap is built for instant pickup during overflow, nights, and weekends, so nothing goes to voicemail.
What are the benefits of hiring an answering service? There are many benefits of using an answering service for your business, including happier customers, increased revenue, fewer missed calls, and fewer missed opportunities. Plus, Dexcomm in particular understands the unique needs of businesses in the Home Service industry and can provide much-needed support when you need it.
How does billing work?

We bill by the minute, and the price you pay per minute varies based on your selections—AI or live answering, integrations, portal access, and so on and so forth. Schedule a quick call with us here for a free, no-commitment, personalized quote.
Am I billed for hold time? Holds where your callers are simply waiting for service are never billed to your account. However, if our agents are actively working on a solution while your caller is on hold, those minutes are billed. You’ll only ever pay for the time we spend actively helping your callers. And for full peace of mind, you can always verify by requesting your call recordings (or if you’ve chosen a Dexcomm portal, by accessing calls there anytime).
How will I receive my messages?

In short—any way you prefer! We can send your messages by text, email, through your Dexcomm portal, or customize delivery to fit your workflow.
Does Dexcomm answer for both residential and commercial contractors?
Yes, absolutely! Whether you provide heating and cooling services for residential or commercial customers (or both), we can field and answer calls and even book service appointments directly.

Let's Discuss Your Communications Goals