24/7 Property Management Answering Service
Give tenants something to write home about: 24/7 communications availability. Providing timely answers to their inquiries will boost their trust in your business—and your bottom line.
Answer More Calls to Build Tenant Trust
If you're missing calls in the property management industry, that unfortunately means you're hurting the trust you've built up with tenants.
When you partner with Dexcomm as your property management answering service, your tenants can then reach professional, compassionate representatives twenty-four hours a day, seven days a week—who can deliver your messages through your preferred channels and also escalate when a situation requires immediate attention.
After-hours maintenance calls are often urgent — and they require clear direction.
Before your account ever goes live, we learn your specific maintenance protocols, vendor contacts, escalation rules, and emergency criteria. Our agents follow your custom script to determine whether a situation requires immediate dispatch or can wait until business hours. When escalation is necessary, we contact the appropriate on-call personnel exactly as instructed. No guesswork. No generic responses.
Yes—and that distinction is critical in property management.
A leaking water heater is not the same as a dripping faucet. A lockout is not the same as a cosmetic repair request. Your script is built around your definitions of “emergency,” ensuring tenants are taken seriously while protecting your team from unnecessary after-hours disruptions. We document every call clearly so you have full visibility into what came in and how it was handled.
Yes. We provide 24/7/365 coverage, including holidays, storm events, and high-volume seasons.
Our robust backup systems are designed to ensure continuity even during natural disasters or unexpected surges. Tenants should always be able to reach a calm, professional voice — especially when they need one most.
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“Doing an amazing job and always very helpful when issues arise.”