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AccuLynx Answering Service

Dexcomm's integration is capable of linking to your AccuLynx system directly, allowing our agents to provide your callers with next-level service.

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What is AccuLynx?

AccuLynx is built for roofing contractors managing jobs that take weeks or months instead of hours: tracking a lead through the sales process, ordering aerial measurements, building estimates, and keeping production on schedule, all from one system. It's widely used across the roofing industry because it keeps sales, production, and admin work connected as a job moves from first contact to a finished roof.

However,  a long job cycle has many points where information can get lost. A missed call at the wrong moment, or a lead that doesn't get logged right away, can mean a homeowner books with a competitor before your team even calls back. Dexcomm's agents work directly inside your AccuLynx account, so every call becomes a tracked lead the moment it comes in, not something waiting to be entered after the fact.

 

How Does Dexcomm's AccuLynx Integration Work?

Through an API integration, Dexcomm's live and AI agents connect directly to your AccuLynx account, allowing them to log new leads, view existing customer records, job history, and project status. Combined with Dexcomm's 24/7 coverage and your custom protocols, we can provide around-the-clock professional and compassionate customer support that sounds like it's coming from your office.

 

 

1
Dexcomm Agent Answers Your Call
Even in the dead of night or during a rush, Dexcomm agents are available to answer your customers with professional and compassionate service.
2
Dexcomm Agent Gathers Caller Details
Our agent begins gathering information from your customer, including if they have an existing record in your system, details about their job request, and contact information.
3
Job is Booked Directly Into Housecall Pro

The caller's details are entered straight into AccuLynx, and the lead lands in your pipeline. From there, what happens next depends on the call and the protocols you've set: our agent can escalate it to someone on your team right away, or queue it to be handled when your team is available.
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CSRs Trained for the Home Serivice Industry
CSRs Trained for the Home Serivice Industry

Our CSRs are trained to provide professional customer service no matter your industry. From taking messages to dispatching technicians, our agents can handle any call that comes their way.

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Dexcomm agents answering calls
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Dexcomm's Proven Process
Dexcomm's Proven Process

It's our Proven Process that ensures we understand your protocols inside and out, allowing our agents to answer as if they were in your office.

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Customer API Integrations
Customer API Integrations

We sync with your existing booking software to schedule jobs directly to your job board.

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A Partnership Unique to You
A Partnership Unique to You

Our dedicated account managers work with you to find solutions that fit your business, no matter your industry.

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"Great company to work with. If something needs attention, they are on it the day of."

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Susan CouchRoscoe Brown

Awards & Recognition

CAM_X_AOE Top Ten 2024-1-1

N.A.E.O. Superior Agent Service Award

We are a NexStar Gold Tier Strategic Partner

FAQs

Do you use API integration with AccuLynx, or manual login? We use an API integration to provide faster, more accurate service without requiring your team to stay on call.
Can you book jobs directly into AccuLynx? Yes, we can book jobs directly into your AccuLynx account.
Does the integration still work if Lanyap AI answers instead of a live agent? Yes. Lanyap logs the same information into your system as a live agent — customer details, job type, urgency, and scheduling — so it doesn't matter which one picks up the call.
What's the difference between a live agent and Lanyap AI on an integrated call? Both follow your scripts and protocols and sync to your system the same way. Live agents are best for complex or sensitive calls; Lanyap is built for instant pickup during overflow, nights, and weekends, so nothing goes to voicemail.
What are the benefits of hiring an answering service? There are many benefits of using an answering service for your business, including happier customers, increased revenue, fewer missed calls, and fewer missed opportunities. Plus, Dexcomm in particular understands the unique needs of businesses in the Home Service industry and can provide much-needed support when you need it.
How does billing work?

We bill by the minute, and the price you pay per minute varies based on your selections—AI or live answering, integrations, portal access, and so on and so forth. Schedule a quick call with us here for a free, no-commitment, personalized quote.
Am I billed for hold time? Holds where your callers are simply waiting for service are never billed to your account. However, if our agents are actively working on a solution while your caller is on hold, those minutes are billed. You’ll only ever pay for the time we spend actively helping your callers. And for full peace of mind, you can always verify by requesting your call recordings (or if you’ve chosen a Dexcomm portal, by accessing calls there anytime).
How will I receive my messages?

In short—any way you prefer! We can send your messages by text, email, through your Dexcomm portal, or customize delivery to fit your workflow.

Let's Discuss Your Communications Goals