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The Call You Can't Afford to Miss

A broken spring with a car trapped inside the garage. A door stuck open at midnight, leaving the house unsecured. An opener that quit while the homeowner is already late for work. These are the calls where the first company to answer with a real person wins the job. The second company gets voicemail.

Dexcomm is a 24/7 garage door answering service staffed entirely by US-based agents. Every call gets answered, every job gets booked, and every emergency gets routed to the right person — without your office staff touching a thing.

What Dexcomm's Garage Door Answering Service Includes:

  • 24/7 live call answering by US-based agents
  • Real-time job booking into your ServiceTitan
  • Emergency triage and on-call technician dispatch
  • Installation lead capture and qualification
  • Month-to-month service with no long-term contract
 
 
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Client-Backed Results

 “Since 1999, Butcher Air Conditioning has used Dexcomm for our after hours calls. We find they are caring and concerned. They go the extra mile to make sure the call is delivered promptly to the correct person the first time. We have been very pleased with their service.” 

Mark Haydel
Butcher Air Conditioning

 “My company has benefitted greatly from using Dexcomm as our answering service. Our customers are always happy to hear a kind voice answering the phone letting them know what they can expect. It helps my HVAC team to be committed to serving our customers, and I have peace of mind that people who call my company are handled in a professional manner.” 

Madrel Pack
Owner, Pack HVAC services
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We Actually Know ServiceTitan  

Dexcomm agents connect directly to your ServiceTitan through a live API connection. When a call comes in, they pull up existing customer records, create new ones, and book jobs into your calendar. No message-taking. No manual re-entry. No gap between when a customer calls and when the job appears in your system.

Your technicians see the booking the moment it's made. Dispatch notifications go out immediately. And because everything flows through the API, your ServiceTitan data stays clean and current without your office staff touching a thing.

 
 

 More Than an Answering Service for Garage Door Companies 

 Dexcomm provides 24/7 live call coverage, real-time ServiceTitan booking, and emergency triage built around how garage door businesses actually operate. 

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Garage Door Virtual Receptionist

 Your calls are answered by a real, US-based agent who follows your protocols, qualifies callers, and represents your business the way your best employee would. 

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Appointment Scheduling

Dexcomm books the job into your ServiceTitan in real time.  When a customer calls to schedule service, the job gets booked on the spot, not messaged to your team to handle later. 

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After Hours Call Answering

 Broken springs, stuck doors, and failed openers don't wait for business hours. Every after-hours call reaches a live agent who can triage the emergency and dispatch your on-call tech immediately. 

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Answered in the US, Every Time 

Every Dexcomm agent is based in the United States. Not outsourced. Not automated. When a homeowner calls at 10 PM about a door that won't close, they reach a real person who follows your protocols, represents your business, and handles the call the way your best employee would. 
 
In a residential, in-home context, trust is part of the sale. A familiar voice and a competent conversation build that trust from the first ring. It's a claim offshore call centers and generic AI products can't make, and it's one of the most consistent reasons garage door companies choose Dexcomm. 
 
 

We Triage the Emergency. We Qualify the Install. 

Not every garage door call is the same, and your answering service shouldn't treat them the same way. A broken spring with a car trapped inside needs your on-call technician right now. A customer calling for a quote on a full door replacement needs someone who takes that lead seriously. 
 
Dexcomm agents follow your triage protocols. True emergencies route to your on-call tech immediately. Routine service requests get booked for the next available slot. And installation inquiries, which can represent $1,500 to $3,500 or more in revenue, get handled as the high-value leads they are. Our agents capture the right information and get those opportunities into ServiceTitan the right way, so nothing falls through the cracks between the call and the quote. 
 
 
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 Frequently Asked Questions

 
 
Do you answer calls 24 hours a day, 7 days a week?
Yes. Dexcomm provides around-the-clock coverage, including evenings, weekends, and holidays. 
Are your agents based in the United States?
Yes. Every Dexcomm agent is US-based. We do not use offshore call centers or outsourced labor. 
Do you integrate with ServiceTitan?
Yes, through a live API connection. Our agents book the job into your ServiceTitan in real time without manual re-entry on your end.
Do you handle garage door emergencies differently from routine calls?
Yes. Dexcomm agents follow your triage protocols to distinguish between an emergency that needs an on-call technician right away and a routine booking or installation inquiry.
Is there a long-term contract?
No. Dexcomm is month-to-month with no long-term contract and no surprise fees. You're billed only for the minutes worked.

Human-First, With AI Available When You Want It

Dexcomm's US-based agents handle every call by default. For companies interested in after-hours AI coverage, Lanyap AI is available as a hybrid option. Lanyap handles routine inquiries automatically and escalates to a live Dexcomm agent when a call needs a human judgment call. You decide how the two work together. 
 
 

 72 Years of Answering the Call 

 Dexcomm has answered calls on behalf of home service businesses across the country for over 72 years. Our agents are US-based, ServiceTitan-experienced, and available at any hour. Garage door companies across the country trust Dexcomm to represent their business the way they'd want, every time the phone rings. 


Start Growing with Dexcomm 
 
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