In short—any way you prefer! We can send your messages by text, email, through your Dexcomm portal, or customize delivery to fit your workflow.
Hybrid Answering Service That Brings Live Agents and AI Together
We've infused our 70+ years of compassionate, professional customer service practices into our new AI Call Answering service: Lanyap AI, which means it's laser-focused on understanding your callers and sounds conversational, not robotic. Lanyap AI guarantees zero hold time, boosts efficiency for your callers, and is easier on your bottom line.
What is a Hybrid Answering Service
A hybrid answering service pairs AI call handling with live agents in a single, connected experience. AI handles routine calls, and when a caller needs a live person, Lanyap seamlessly hands the call off to a live agent on standby.
This is different from choosing between AI and live answering. Hybrid answering gives your business both, working together, so no call goes unanswered and no caller feels like they hit a wall.
How does it work?
1
Lanyap AI Answers First
Lanyap AI handles intake the same way a trained Dexcomm agent would, by collecting the caller's name, issue, address, and urgency.
2
Live agents step in when it matters
Emergencies, complex inquiries, or calls that need a human judgment call are escalated to a Dexcomm agent immediately. The agent receives context from the AI before the conversation starts, with no repeated information or resets.
3
Jobs go straight into your system
Whether Lanyap AI or a live agent handles the call, the booking lands directly in your software (ServiceTitan, Housecall Pro, AccuLynx, etc.) through a live API connection. Your dispatch board updates in real time.
Why Hybrid Beats Either Option Alone
The handoff from AI to a live agent is where most hybrid setups fall apart. The caller gets transferred, and the agent asks them to repeat everything they just told the AI. That's why Dexcomm built Lanyap AI with the handoff in mind.
When a call escalates to a live agent, the agent receives the full conversation context before they speak. They know the caller's name, their reason for calling, and anything else the AI captured.
AI Call Answering Audio Samples
Click through the audio samples below to hear our AI at work taking calls for some of our partners.
(Personal information has been muted for our callers' privacy.)
After-Hours Job Booked
2:25
Downed Generator Assistance
1:42
HVAC Service Requested
2:12
US-Based Agents. AI Built on 70 Years of Expertise.
Every Dexcomm agent is based in the United States. Not outsourced. Not offshore. They are screened, trained to industry standards, and held to the same call quality benchmarks Dexcomm has maintained since 1954.
Lanyap AI is trained on those same standards. The questions it asks, the way it handles urgency, the tone of every interaction: all built from decades of knowing what a professional call sounds like. When your callers reach Lanyap AI or a live Dexcomm agent, they reach the same standard.
-2.png "Site image reedits square (1)-2")
FAQs
What is a hybrid answering service?
A hybrid answering service combines AI call handling with live agents in one connected setup. AI answers first, handles routine calls, and books jobs directly into your scheduling system. Live agents step in for callers who ask for a person or for situations that require human judgment. Both operate under the same call standards and share the same call data in real time.
What happens when a call escalates to a live agent?
The live agent receives the full context from the AI interaction before the call connects. They know the caller's name, their issue, and any details already captured, so the caller doesn't need to repeat themselves.
Do callers know they're talking to AI?
Lanyap AI is transparent about being an automated system when callers ask. The experience is designed to be professional and conversational, not deceptive. Callers who want a live person can always request one.
Can I add or remove AI Call Answering later?
Absolutely, you can add or remove any of our services later! Our account management team will be happy to assist you in making any changes necessary to your account.
How will you sound like a part of my office?
This is a result of our Proven Process. When you onboard with our team, we truly get to know the ins and outs of your business, which enables us to build scripts that are both easy-to-follow and flexible for our agents (and AI)—all while totally reflecting your brand’s voice.
How does billing work?
We bill by the minute, and the price you pay per minute varies based on your selections—AI or live answering, integrations, portal access, and other options. Schedule a quick call with us here for a free, no-commitment, personalized quote.
Are your live agents based in the United States?
Yes. Every Dexcomm agent is US-based. We have never outsourced calls offshore and we never will.
How will I receive my messages?
Is there a long-term contract?
No. Dexcomm's hybrid answering service is month-to-month with no long-term contract and no surprise fees.