Answering Service Integrations

Our Integrations

Both Lanyap AI and our Live Agents are capable of using our API Integrations

TOUCH

We integrate directly into your account, so every call becomes a booked job instead of a message waiting to be re-entered.

TOUCH

We sync directly with your instance, so our agents can book jobs straight onto your calendar the same way your in-house team would.

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Our systems seamlessly integrate with Clio Manage and Clio Grow, allowing for easy access to client call details, matter follow-up, and lead routing.

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We connect directly to your AccuLynx, so every call is captured the moment it comes in, keeping your pipeline accurate and efficient.

How Does It Work?

Dexcomm Agent Answers Your Call

Whether your team is occupied helping other customers or it's after hours and everyone has gone home, Dexcomm agents are ready to greet your callers with compassion and professionalism.

Dexcomm Agent Gathers Caller Details

Our agent begins gathering information from your customer, including whether they have an existing record in your system, details about their job request, and contact information.

Job is Booked Directly Into Your System

The customer's information is entered directly into your platform, and the job is booked onto your board. Based on the on-call protocols you establish and on the nature of the call, our agent can either escalate the call to someone on your team or queue it to be addressed when your team can address it.

Integration in Action

During a record heat wave, TR Miller Heating, Cooling & Plumbing saw call volume triple — from 2,200 to 6,500 calls in a month. Dexcomm answered 1,800 of those calls, converting 22% into booked jobs, all logged directly into TR Miller's ServiceTitan account.

“Being full-staffed was great, but we wouldn't have been able to do what we did without Dexcomm being able to carry the overflow.”

Marty ShulzOperations Manager - TR Miller

WHAT IS API INTEGRATION, AND HOW IS IT DIFFERENT FROM A STANDARD ANSWERING SERVICE? API integration connects Dexcomm's system directly to your field service or practice management software. Instead of taking a message for someone to enter later, our live agents or Lanyap AI can look up customer records, log new jobs, and update job status in real time.

WHICH PLATFORMS DOES DEXCOMM INTEGRATE WITH? We integrate with major field service management and practice management platforms, including ServiceTitan, Housecall Pro, and Clio. If you don't see your platform listed, reach out! We're always expanding our integration capabilities.

DO YOU USE API INTEGRATION WITH MY SOFTWARE, OR MANUAL LOGIN?

Wherever possible, we use direct API integration rather than having agents manually log into your system. This keeps your account more secure and lets agents work faster, since they're not juggling two systems during a call.

CAN YOUR AGENTS BOOK JOBS OR APPOINTMENTS DIRECTLY INTO MY SYSTEM? Yes. Based on the protocols and on-call rules you set up with us, our agents can book a job or appointment directly into your platform during the call.

WHAT ARE THE BENEFITS OF INTEGRATING MY SOFTWARE WITH AN ANSWERING SERVICE?

Integration cuts out double data entry, speeds up how quickly a call becomes a booked job, and keeps your records consistent between what your team sees and what we log. It also means fewer things fall through the cracks between the phone ringing and the job hitting your calendar.

WHAT IF MY SOFTWARE ISN'T ON YOUR INTEGRATION LIST? Let us know what you use. We may already support it, or we can explore adding it — our goal is to fit into your existing workflow, not make you change platforms.

HOW WILL I KNOW WHEN A CALL TURNS INTO A JOB OR LEAD?

The job or lead appears directly in your platform, just like it would if your own team entered it. For anything urgent, we can also route real-time alerts via call, text, or email based on the escalation rules you set.

Does the integration still work if Lanyap AI answers instead of a live agent? Yes. Lanyap logs the same information into your system as a live agent — customer details, job type, urgency, and scheduling — so it doesn't matter which one picks up the call.

What's the difference between a live agent and Lanyap AI on an integrated call? Both follow your scripts and protocols and sync to your system the same way. Live agents are best for complex or sensitive calls; Lanyap is built for instant pickup during overflow, nights, and weekends, so nothing goes to voicemail.

Our API Integrations

API Integrations That Go Beyond a Traditional Answering Service

Our Integrations

How Does It Work?

Integration in Action

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