The text of this video has been transcribed below for your convenience.
Did you know that your smile can be heard?
One way to positively affect the inflection of your voice is to smile, especially when you first answer the telephone. The reason isn't psychological, as you may think, but rather physiological. When you smile, the soft palate at the back of your mouth raises and makes your sound waves more fluid. (It's science!)
For over 60 years, we here at Dexcomm have believed in the power of a good smile, both on and off the telephone call.
We educate our agents on the importance of using a compassionate tone of voice, and we also emphasize how tone of voice can severely impact the outcome of all telephone calls.
Looking for tips on how to train your receptionists or call operators on answering with a smile and compassionate tone of voice? Read our blog, "Guidelines & Training TIps for Customer Service Agents". This comprehensive blog along with our How To Engage Callers For Your Business post will have your call operators handling customer calls in a professional and compassionate manner thay your company can be proud of.
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