Dexcomm Blog

Why Sensitivity Matters When Answering Cosmetic Calls

April 25, 2018

A patient considering cosmetic surgery has probably gone through a range of emotions to reach this stage. Perhaps they were bullied to the point of considering rhinoplasty. Maybe she longs for her pre-pregnancy body. Or, no matter how hard he tries, he just can't seem to keep the weight off. Because physical appearance is often a very sensitive issue to potential patients, cosmetic calls fielded by agents must be handled with the utmost sensitivity.

 Regardless of their motive, potential patients are simply seeking the joy of looking in the mirror and being happy with the person staring back at them, a feeling many of us probably take for granted.

Despite the advancements achieved to normalize cosmetic surgery in the media (think of the slew of celebrity women and men speaking openly about their decision to go under the knife), there is still a stigma associated with undergoing this type of procedure. For some, disclosing the details of their surgery could lead to awkward conversations or a change in the way others perceive them. As a result, it is often prudent to keep the details of one's procedure under wraps. Because of this, patients may be concerned about the security of their private medical info. Therefore, it's important to select an answering service that will keep these private details just that—private. At Dexcomm, all of our agents who handle cosmetic surgery accounts are trained in HIPAA compliance, so that patients and doctors can rest easy with the knowledge that their sensitive information is in good hands.

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The stigma associated with cosmetic surgery is unwarranted. Undergoing plastic surgery has been shown to have many positive side effects. Patients typically report increased self-confidence and a higher quality of life post-surgery. Here at Dexcomm, we recognize this and acknowledge your patients as people simply trying to improve their lives. Your callers will always be treated with the respect and sensitivity they deserve.

 


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Read More About The Author: Luna Rocha

 

 


Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of nearly 100 people, and our average client retention rate is 10+ years.

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