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Business Phone Etiquette 101: The 7 P’s of Call Handling Excellence

Business Phone Etiquette 101: The 7 P’s of Call Handling Excellence

 

 

According to several recent studies, how a caller perceives their first interaction with your business is the basis for which they will forever...

August 02, 2018 Read More
Improving Customer Service Listening Skills

Improving Customer Service Listening Skills

 
How many times have you found yourself repeating a customer service issue several times to the same agent? 

 

I believe that most people in our...

August 02, 2018 Read More
7 Signs You're Ready to Outsource Your Customer Communications - eBook

7 Signs You're Ready to Outsource Your Customer Communications - eBook

Does outsourcing customer communications make good business sense? For many companies, the answer is yes. However there is more to consider than what...

July 25, 2018 Read More
Vacation Tips for Small Business Owners

Vacation Tips for Small Business Owners

As most of us know, it is fabled that Isaac Newton “discovered” gravity while observing an apple falling from a tree. George de Mestral, a Swiss...

July 25, 2018 Read More
Five Tips for Marketing Your Cosmetic Practice to Women

Five Tips for Marketing Your Cosmetic Practice to Women

Are you interested in increasing the number of your appointments? For a cosmetic practice, targeting the female demographic is key to keeping potential...

July 18, 2018 Read More
Effectively Selecting an Answering Service for Your Cosmetic Practice

Effectively Selecting an Answering Service for Your Cosmetic Practice

Most companies choose to partner with an answering service because they either see the value in having a live voice answer their phones, they want to...

July 11, 2018 Read More

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