HIPAA Case Study: Unencrypted Laptop Leads to Big Fines
With the use of mobile devices on the rise, security is a hot topic in the HIPAA world ...
Understanding the Caller’s Expectations
Good customer service training is vital for any key position that has contact with your ...
Evaluating Your Caller’s Customer Service Experience
Evaluating your caller's customer service experience is important for maintaining ...
HIPAA Case Study: 1 Facility, 2 Separate Breaches Involving Mobile Devices
At a single Texas healthcare facility, two separate breaches involving electronic mobile ...
HIPAA Case Study: Employee accesses PHI through a web portal intended for physicians
In September 2009, the Health and Human Services’ Office for Civil Rights (OCR) began ...
HIPAA Case Study: An Employee Selling PHI for Profit. Would You Have Recognized the Threat?
A Florida hospital is currently dealing with a massive breach that is affecting over ...