Our hiring process is extensive in order to fully ascertain whether an applicant possesses the skills to perform the job and will be a good fit within the culture of our organization.
Typing is a very important part of our everyday work. We require a typing speed of 50 wpm with 95% accuracy for our CSR positions. Applicants take multiple tests for speed and accuracy. Our customers value our ability to provide accurate and timely messages.
In addition to typing skills, it is critical that our employees use excellent grammar and spelling when interacting with our callers and customers. We give multiple assessments for spelling, grammar, and number skills.
Since we strongly believe that “fit” is an important part of a new employees’ success, we spend a lot of time with qualified applicants. During your first visit to our office, you will have an initial interview with a member of our human resources team. You will later have several more opportunities to interact with members of our team. For example, we conduct group interviews, shadowing sessions, and individual interviews with our management team.