At Dexcomm, we offer telephone answering service customized reporting for our clients in order to give them the data they need to run their operations efficiently and to guarantee the satisfaction of their clients or patients. This includes but is not limited to the following: name of the caller, phone number reported by the caller, caller ID number, date and time the call was received, what the caller stated the call was regarding, every phone number that was dialed or messaged in order to deliver the message to a provider, and the date and time the call was delivered to a provider.
These reports can be delivered in your preferred mix of message delivery options, including:
We can also build more complex reporting for our clients including average delivery time over a specified time period, ring and hold time reports, call details, call progress and several others.
To find out more contact us at 877.339.2666