Infographic: Essential Steps for Communicating with Seniors

Recent technology such as voicemail options, call waiting, and multiple lines can be challenging for elderly callers.  In addition, many seniors deal with hearing loss, vision loss and dementia.  Therefore, delivering and receiving critical information by telephone can be especially difficult for all involved.

Luckily, our training expert here at Dexcomm has put together a few tips that can help overcome these communication barriers for both your elderly patients and phone operators.