When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes your exact answer phrase that we greet the caller with when we answer the phone. Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call.
We have a proven process for setting up your answering service account. Our goal is to bring value to your business by providing an exceptional experience for your customers and potential customers. Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and deliver messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller.