If you find that your company’s bottom line isn’t growing or even worse declining, the chances of survival are slim. According to Small Business Administration about two-thirds of businesses with employees survive at least 2 years and about half survive at least 5 years. Hiring an answering service can not only boost your bottom line but also have a positive impact on its long-term survival.
In a world where customer service is so important it should be your number one goal to make sure your prospective and current clients are met with the professionalism, respect and attention they deserve. At a reasonable cost of course. Naturally being a business owner, you are going to be faced with a multitude of responsibilities and you can’t be there for every single client call.
Below are 3 ways hiring an answering service can boost your company’s bottom line.
Pay only for what you need: You pay your full-time office staff whether they have zero work to do or are super busy. However, in businesses where customer demand fluctuates throughout the year or even on a day-to-day basis, this can be a huge waste of money. Rather than paying an employee who remains inactive when business is slow, an outsourced phone answering service has the flexibility to handle surges in business, advises Entrepreneur. By paying for services ONLY when you need them, you can pocket all that extra cash that may have gone to a full-time receptionist.
Get every call: Your full-time staffers are busy and so are you. Unless you’re overstaffed, you may not be able to answer every phone call, every time the phone rings. That one phone call you miss could be a major lost opportunity! When you don’t answer, you are essentially forcing customers and prospects to decide: leave a message on voicemail or hang up and go to the next name on their list. Neither option is ideal.
Increase professionalism and prompt service: The way your phone is answered will impact the result of the call. According to a study on Marketing Land, 74 percent of people said they would choose a competitor after a negative phone experience. This often stems from an unfavorable initial phone interaction, ranging from long hold times to overall lack of professionalism when answering calls. These small things can really add up and cause damage to your company’s reputation.
Losing money over preventable service-based factors is one of the biggest mistakes business owners make. Call Dexcomm at 337-236-8300 to reduce those risks and help ensure a profitable bottom line.